Lesaffre

Export Customer Service Manager

shanghai, China · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerLesaffre
Locationshanghai, China
Work styleOn-site
Employment typeFull-time
Employer posted2 months ago

Responsible for efficient and accurate processing of customer orders.
Own & manage customer order fulfillment process and lead the customer service team to meet the function objectives, liaising with all parties involved including production plants, transport companies and customer side.
Handle customers complaints/ questionnaire and ensuring customers’ satisfaction.
System databases maintain and responsible for different systems interface.
Work with line manger to support the overall customers service optimization and report making.
Prepare operation SOP and training material, provide training and coaching to team members to improve service quality.
Take an active part in process improvements with other departments, within Company’s guidelines.
All other related issue for the function.

- Minim 10 years working experience in customer services roles.
- At least 3 years on managing an international customer service team.
- Good command of English, fluent in speaking and writing.
- Strong data management skills via SAP.
- Be able to accept new challenges for changes with open mindset.
- Strong attitude problem solving.
- Taking care about customer’s needs.

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