Fashion Support Consultant - (Italian speaking) - Onsite - GS02

What You Will Do in This Role As a Fashion Support Consultant, you will:

• Take incoming customer calls (via telephone, email, voicemail, chats, or other automated alerts) and solve users’ demands.
• Take incoming calls from boutiques and shops via telephone and resolve demands.
• Log call details onto call management systems and provide response and resolution within SLA. Maintain service and product knowledge and expertise associated with applications specific to individual customers.
• Escalate potential service issues initially with Mentor. To follow all the processes and procedures of the project.
• Ensure contractual SLA is maintained.
• Provide cover for other Agents in their absence, either within the same team or across teams.
• Liaise with Supervisors/ Mentors on specific projects where requested.
• To understand and comply with administrative duties including holiday, sickness and overtime forms in a timely and accurate manner.
• To attend regular Team Meetings.
• To work on additional tasks required by Supervisor or Mentor connected to keeping up the service performance, quality and customer satisfaction.

Requirements

• Native level of Italian plus an fluent level of English
• Working knowledge of IT Platform, equipment, and applications: Windows/MS Office
• Good disposition to work in a customer service environment
• Customer care skills – ability to listen to and understand the customers’ needs
• Ability to take ownership of, and progress calls to resolution or to escalate call to resolution

Personal abilities

• Resistant to stress.
• Very good communication skills.
• Ability to work in a team.
• Logical approach to problem solving.
• Ability to work on own initiative.
• Ability to adapt to different situations and needs.

What’s in It for You

In this role, you’ll benefit from:

Full-time (39 hours/week) Monday to Friday (09:00–18:00)

• Fixed term contract,
• Salary of €19,623.94 gross/year + up to €1,200 gross/year in bonus
• Onsite Barcelona Office
• Referral bonus opportunities
• Fully paid training on the company and your project
• Career development programs and specialized courses

Be Your Best Version

At Concentrix, we invest in our people because we know that when you thrive, our clients and their customers do too.

If this sounds like the next step in your career, we’d love to hear from you. Apply today and discover why over 440,000 game-changers worldwide choose Concentrix as their employer of choice.

Concentrix is an equal opportunity employer

We're proudly united as one team, one company, globally. We're committed to equal employment opportunities for all candidates and a work environment free from discrimination and harassment. All our recruitment practices are based on business needs, job requirements, and professional qualifications, without regard to race, age, gender identity, sexual orientation, religion, ethnicity, family or parental status, national origin, disability, or any other classification protected by applicable national laws.

R1742916

Location:

ESP Barcelona - C/ de la Selva de Mar, 129

Language Requirements:

English, Italian (Required)

Time Type:

Full time2027-01-31