Field Service AI Technical Architect

Main Responsibilities

Collaborate with and guide the customer and implementers to conceptualize, design and effectively implement AI solutions for field service scenarios

Develop and implement technical requirements by working closely with customer

Define customer’s Key Performance Indicators, collaborating with operational managers while leading business workshops

Design and conduct simulation experiments and find best fitting optimization techniques to align with customers’ defined Key Performance Indicators

Use advanced mathematical and AI-based analysis to review and assess scheduling results, ensuring alignment with business goals

Analyze customers’ data using AI and dedicated tools to pinpoint operational bottlenecks, and lead dedicated workshops to discuss findings and recommendations

Lead technical programs for crafting and implementing complex Field Service use cases to meet customer business objectives

Drive innovation by advancing the practice's expertise through the development of tools and methodologies

Keep up to date on the latest advancements of product capabilities, while working in close collaboration with the Product team, towards co-innovation.

Minimal Required Skills & Experience

Bachelor's degree relevant to the role such as Industrial Engineering, Statistics, Computer Science, Mathematics, Economics, etc.

Extensive Experience in the Field Service Domain

Following skills/experience will be considered as an added advantage:

Certification in Salesforce Field Service, Salesforce Admin, Service Cloud, Platform Dev 1 and AI

Experience in crafting and customizing Salesforce solutions using APEX and Flows

Experience with Generative AI based tools

Familiarity with the service industry, scheduling, or logistics

3 or more years of experience in customer facing, leading roles in global organizations

3 or more years of experience in problem-solving, analytical roles, that put emphasis on the ability to extract meaning from data.

Experience in using data analysis tools

Excellent verbal and written communication as well as receptive listening skills, with ability to present complex ideas in a clear, concise fashion to technical and non-technical audiences.

Excellent multi-tasking skills and the ability to adapt quickly in a dynamic environment with changing priorities

Ability to travel, as the job requires (estimated at 20-30%)

Unleash Your Potential

When you join Salesforce, you’ll be limitless in all areas of your life. Our benefits and resources support you to find balance andbe your best, and our AI agents accelerate your impact so you cando your best. Together, we’ll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future — but to redefine what’s possible — for yourself, for AI, and the world.

Accommodations

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