Field Service Consultant

The Filed Service Consultant key tasks are:

• Assessing and solving technical escalations.
• Providing online and in-dealership technical assistance.

• Leading discussions and acting as a subject matter expert.

• Managing recall requirements and ensuring Required Service Updates (RSU) are completed and following up to ensure a reduction in buybacks.
• Interacting with the team as the quality feedback liaison.

• Providing dealership consultations on repair order documentation, repair service agreements, and facility inspections.
• Ensuring the improvement of the customer experience and increasing “fixed first visit” cases.
• Analyzing and making suggestions related to repair shop process improvements and offering proactive business planning with a focus on the customer experience.

What We Have to Offer:

• Full-time position with benefits effective the first of the month following 30 days of employment.

• Benefits include Health, Rx, Dental, Vision Insurance, 401k Savings Plan, Health Savings Account, Disability Insurance plans, and employee discounts.

• Hybrid work environment: 3 days field work with local travel and 2 days work from home per week on average with little to no weekend work.
• Monthly paid car allowance.
• Paid standard US holidays and paid vacation time.

• High school diploma or General Equivalency Diploma (GED) is required
• A minimum of 2 to 4 years automotive experience required; current ASE certification is preferred but previously certified individuals will be considered.
• Field-related management experience is preferred.
• Must have dealership experience.
• Ideal experience required: Assistant Manager, Shop Foreman.
• Highly motivated, adaptive, and autonomous with the ability to deliver results.
• Ability to travel locally to dealerships within a designated area.
• Ability to analyze and document vehicle case updates using Microsoft Excel.
• Ability to communicate technical information to all levels.
• Ability to analyze data and create custom reports using provided templates.
• Ability to effectively use MS Word, Excel, and PowerPoint.
• Ability to work independently and manage a progressive workload in a fast-paced environment.

The wage range for this role takes into account the wide range of factors that are considered in making compensation decisions including but not limited to skill sets, experience and training, and other business and organizational needs. The disclosed range estimate may not have been adjusted for the applicable geographic differential associated with the location at which the position may be filled. At MSXi, it is not typical for an individual to be hired at the top of the range for their role and compensation decisions are dependent on the facts and circumstances of each case. A reasonable estimate of the current annual range is $80k to $103k based on current experience.

MSX International is an Equal Employment Opportunity Employer committed to employing a diverse workforce. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, disability and protected veteran status, age, or any other characteristic protected by law.