Field Service Engineer

Execute Service work according to work instructions and in accordance with Hitachi Energy standard processes, quality standards and safety guidelines. Deliver quality customer service to satisfy customers. In close co-operation with customer and other Hitachi Energy teams. Use your initiative and be proactive by identifying new Service business opportunities for Hitachi Energy. You’ll perform service tasks including installation of equipment and routine maintenance and identify technical problems both remotely and on-site in different service categories.

The position can offer a hybrid nature (3 days working in Dublin office) with travel to sites as required.

(note we are unable to provide visa sponsorship for this position)

How you’ll make an impact

• Allocate, drive and monitor the workload based on content, delivery timescales and competences.
• Use available resources and operate in a responsive manner.
• Ensure materials and components to feed service delivery are available at the appropriate quality for service activities.
• Prepare documents and reports ready for sign off by the customer. Ensuring documents are accurate and collated in a timely manner.
• Drive continuous service productivity improvement activities.
• Utilize efficient tools to streamline service processes and applications.
• Ensure service findings are delivered to the product/system local units.
• Comply with health & safety and environmental directives and ensure instructions are in line with regulations.
• Control the area of responsibility so that it is adequately supervised.
• Trouble shoot simple failure equipment and make clear, concise recommendations to mitigate the problem arising in the future.
• Provide recommendations to management for improvement in both operations and customer service.

Your background

• Experienced and qualified Field Service Engineer within our sector
• Specific knowledge and expertise in Transformers
• Fluent communication in both spoken and written English
• Proficient at working under pressure as part of a team and taking personal accountability to deliver results.
• Able to communicate effectively at all levels.
• Proficient in health & Safety, environmental directives and safe systems of work in line with both Hitachi and client regulations and standard operating procedures
• Experience in problem solving and driving continuous improvement whilst working to project timelines in a systematic manner.

What We Offer:

• Competitive salary package
• Generous bonus scheme.
• 24 days holidays, plus bank holidays
• Excellent company pension and wide-ranging benefits schemes.
• Top quality H&S culture alongside comprehensive training and personal development programmes.
• Inclusive Work Environment: We foster a diverse and inclusive workplace where everyone feels valued and respected.

More about us

We offer fantastic opportunities to work on dynamic, high-impact and cutting-edge industry initiatives that are making a crucial impact to society whilst also offering the vibrancy of working within a world-leading global organization.

#L1-AR3

Accessibility and reasonable accommodation

Qualified individuals with a disability may request a reasonable accommodation if you are unable or limited in your ability to use or access the Hitachi Energy career site as a result of your disability. You may request reasonable accommodations by completing a general inquiry form on our website. Please include your contact information and specific details about your required accommodation to support you during the job application process.

This is solely for job seekers with disabilities requiring accessibility assistance or an accommodation in the job application process. Messages left for other purposes will not receive a response.

Use of Al and automated tools in recruitment

As part of our recruitment process, Hitachi Energy uses digital and automated tools, including Al-supported solutions, to assist with activities such as application screening, job matching, and interview scheduling. These tools are designed to support our recruiters and do not replace human decision-making. Candidate data is processed in accordance with applicable data protection and employment laws as well as Hitachi's Global Data Privacy Notice.

Background Screening and Security Checks

As part of the hiring process, Hitachi Energy conducts pre-employment background checks that may include verification of employment history, education, criminal records, and other relevant information, in accordance with applicable laws.

For certain roles—particularly those involving access to sensitive information, financial responsibilities, client data, regulated environments, or security-sensitive functions—additional or more comprehensive background or security screenings may be required. These may include, but are not limited to, enhanced criminal history checks, credit history reviews (where legally permissible), sanctions screening, or other due diligence measures aligned with the responsibilities of the position.

The scope and depth of any background or security review will be determined based on the nature of the role and business necessity, and will always be conducted in compliance with applicable federal, state, and local laws. Candidates will be notified and, where required, asked to provide consent prior to the initiation of any such checks.