Field Service Engineer - Parcels

Technical Support & SME Functions (50%)– advanced troubleshooting, escalation support, technical training, and subject matterexpertise.

This position requires a highly skilled electro-mechanical professional with strong troubleshooting capabilities and a customer-focused mindset.

Field Service & Customer Support (50%)

Perform preventive maintenance visits and system inspections at customer sites on a scheduled basis.

Execute corrective maintenance activities, ensuringtimelyresolution within defined service windows.

Respond to emergency service calls with minimal notice to restore operational continuity.

Diagnose and resolve electrical, mechanical, andcontrols-related issues on parcel handling systems.

Act as a Field Supervisor for small RMR (Repair, Maintenance, Retrofit) projects, including:

Coordinating on-site activities

Managing subcontractors and site safety

Ensuring quality andtimelydelivery

Maintain clear documentation of service activities, findings, and recommendations.

Build strong customer relationships through professional on-site engagement.

Technical Support & SME Function (50%)

Provide 2nd and 3rd line technical support for service desk escalations and customer cases.

Lead or support complex troubleshooting and root cause analysis activities remotely or on-site.

Handle technical service requests, including system optimization, upgrades, and modifications.

Serve as a Subject Matter Expert (SME) for parcel systems within the organization.

Deliver technical training programs:

At the Innovation Center in Marietta

On-site at customer facilities

Support internal teams (service, engineering, sales) with technicalexpertiseand best practices.

Contribute to continuous improvement initiatives, documentation, and knowledge sharing.

Qualifications & Experience:

Associate’sorBachelor’s degree in Electrical Engineering, Mechatronics, Mechanical Engineering, or related field (or equivalent experience).

Minimum 3–5 years of experience supporting electromechanical or material handling systems.

Strong knowledge of:

Electrical systems (PLCs, controls, sensors, drives)

Mechanical systems (conveyors, motors, assemblies)

Troubleshooting methodologies

Ability to work independently and collaboratively in fast-paced environments.

​Preferred Qualifications

5+ years supporting automated material handling or parcel systems.

Experience in parcel,logistics, or material handling industries.

Familiarity with Siemens or Allen-Bradley PLC diagnostics.

Experience supervising field projects or delivering technical training.

Competencies:

Strong communicationand customer service skills.

Excellent analytical and troubleshooting abilities.

Solution-oriented mindset with strong problem-solving skills.

Ability to prioritize tasks and adapt to changing business needs.

Travel Requirements

Travelup to 50% across North America isrequired, including short-notice assignments and customer site support. Between assignments, the role will be based out of Vanderlande’s North America headquarters in Marietta, GA.

Physical Requirements

Ability to climb a 2-story ladder.

Ability to walk a mile in 20 minutes.

Ability tolift upto 30 lbs.

Comfortable working in office, factory, and construction environments.

Vanderlande is an equal opportunity/affirmative action employer. Qualified applicants will be considered without regard to race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.