ZEISS
Field Service Engineer
China · Work style not stated · Full time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerZEISS
- LocationChina
- Work styleWork style not stated
- Employment typeFull time
- Employer posted
Main Tasks
- Routine to complex equipment and routine to moderately complex systems
- Installation, preventive maintenance, upgrades, repair: diagnoses mechanical, hardware and software failures applying knowledge/experience of established policies and procedures. Coordinates and implements basic technical solutions within clearly defined solution space. Demonstrates good judgement in selecting methods and techniques for obtaining solutions.
- Must successfully complete all assigned technical training to acquire a solid knowledge of assigned company equipment (basic training)
- May be trained to conduct special site or system environmental analysis tests as assigned by management.
- Following proscribed procedures, correctly order and obtain spare parts and also expedite the return of any defective materials as may be required
- Liaise and schedule assigned service activities with the customer and ensure ZEISS Service Mgmt, Customer Interaction Center, and when appropriate, the Sales Account Manager is kept aware as required.
Show full description
- May provide defined pricing, availability, and schedule information to customer within established guidelines under guidance if applicable. Supports quote preparation.
- Properly care for all ZEISS tools and assets as may be made available during the xecution of assigned responsibilities
Business Acumen:
- Determines cost effective repair/resolution. Follows established policies and procedures.
- Knows KPIs and completes all necessary forms and reports in support of department and company data collection efforts, e.g. expense reports, service reports, quality reports, in prescribed timeframe
- Uses technical knowledge of products, product availability, sales territories, and individual customers to provide a communications link to the customer.
- Process understanding: Basic process knowledge of a technical nature
- Suggests additional and/or alternative products or services to meet customer needs consulting with CSE2.
Requirements
Education
- Bachelor Degree or above in relavant field.
Experience
- At least 2 years working experience with service related field
Other skills
- Good at English both oral and written, having certificates such as CET 4 or above
- Familiar with Computer skills, both software and hardware
- Strong communication skills and a service-oriented mindset to handle the demands of Key Account customers.
- Strong learning ability and a sense of sharing to participate in English training courses and pass on skills.
- Incorporating new technologies and quickly transfer expertise
- Able to travel frequently on domestic and international business trips
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At a glance
- Employment typeFull time
- Employer posted
- Added to ROLIVA
- Last checked