Field Service Specialist

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Position Description

Major Tasks:

• Install, maintain, repair and support equipment on all levels (hardware, software and applications)
• Maintain and develop positive relationships with customers
• Utilize relevant databases to input and provide information that will increase effectiveness
• Utilize all available tools such as Service Reports, Spare Part & Service Manuals, ISI Notes, etc
• Assist in the development and maintenance of reference customers
• Assist in Meeting/exceeding sales targets in relation to maintaining high customer satisfaction
• Actively promote and sell Field Service products
• Give active feedback to Sales, Global Product Support and your team/management
• Manage effective available time and resources
• Provide cross-border/district/region support when required
• Positively represent QIAGEN in front of the customer, be a good example!
• Ability to lift ~50lb or 25kgs

Will require work with hazardous substances such as acids and solvents and to work in biological laboratories up to BSL3.

Position Requirements

Technical degree/education in Electronics and reasonable product knowledge within the Life Science industry /markets preferable, Automation experience added advantage

Preferable minimum of 3-6 years of service and support experience in a comparable position within the after sales service business in the Life Science industry/markets, or equivalent experience maintaining instrumentation

Proven work experience in developing customer relationships

Valid driver’s license and Passport and willingness to travel, national and internationally

Good written and verbal English language communication skills

Good interpersonal skills

Ability to work both independently and in a structured working environment

Willingness to travel for more than 80%.

Team Player

Personal Requirements

• Should have strong analytical, problem solving & customer management skills
• Should be willing to learn and pick up information on one own initiative, self-motivated, quick learner and also willing to dissipate and share knowledge
• Self-organized and motivated with the ability to work independently while under guidance from manager.
• Excellent listening, presentation and communication skills at all business levels in both local language and English.

What we offer

Bonus/Commission

Local benefits

Referral Program

Volunteer Day

Internal Academy (QIALearn)

Employee Assistance Program

Hybrid work (conditional to your role)

Our people are the heartbeat of everything we do. Passion drives us as we push boundaries to innovate and evolve. We inspire with our leadership and make an impact with our actions. We cultivate a collaborative, supportive environment where each individual and team can flourish. We champion accountability and encourage entrepreneurial thinking.

QIAGEN is committed to creating a diverse environment and is proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, or disability.