ATOMS Careers page

Field Service Technician

Tucson, AZ · Work style not stated

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About the role

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EmployerATOMS Careers page
LocationTucson, AZ
Work styleWork style not stated
Employer posted2 months ago

Who we are

Pronto AI is a global leader in commercializing autonomous vehicle (AV) technology, deploying Autonomous Haulage Systems (AHS) that automate operations in mines, quarries, and construction sites worldwide. While much of the industry remains in R&D, we deliver real, production-ready autonomy that is already operating in the field.

We are on a mission to make mining operations safer, smarter, and more efficient through cutting-edge technology, and we are building toward becoming the world’s first profitable AV technology company.

About the role

The Field Service Technician is a hands-on role responsible for the installation, preventive maintenance, and repair of Pronto's autonomous haulage technology across a range of customer mine sites. This position plays a critical role in ensuring successful deployment and optimal performance of Pronto equipment in the field.

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What you’ll do

Installation & Deployment: Installs, commissions, and troubleshoots autonomous retrofit kits on heavy-duty mining equipment at active open-pit sites
Works on customer sites as part of a deployment crew, often as the sole technical presence
Preventive Maintenance: Carry out scheduled maintenance tasks to ensure system health, reliability, and long-term performance
Monitor and log equipment conditions, identifying signs of wear, degradation, or environmental impact
Troubleshooting & Repair: Diagnose and repair hardware, software, and connectivity issues in the field
Customer Support: Serve as the face of Pronto during on-site visits, maintaining professional and responsive communication with customer personnel

What we’re looking for

3+ years hands-on experience as a heavy equipment, diesel, automotive technician, avionics, industrial controls, or military/vehicle maintenance technician
Hands-on low-voltage (12/24V DC) electrical work: harness routing, connector termination, crimping, sensor and actuator installation
Able to read and work from wiring diagrams, schematics, and installation drawings
Must be able to mobilize on short notice (24 - 72 hours) and deploy for multi-week rotations, role is ~75% travel
Valid US drivers license
Comfortable with site conditions: extreme heat/cold, dust, altitude, shift work including nights and weekends
Proficient with standard business tools (email, ticketing systems, spreadsheets, documentation platforms, instant messaging, and typical suite platforms)
Makes sound judgment calls independently on site, with limited real-time support and often poor connectivity, and represent the company professionally at customer sites
Strong communicator internally and externally with internal engineering as well as mine site crews.

Why join us

Work on real, production-deployed autonomy.
Build technology that directly improves safety, efficiency, and productivity.
Tackle complex challenges in demanding, real-world environments.
Be part of a fast-moving team with high ownership and impact.
See your work deployed and making a difference in the field.
Collaborate closely with experienced engineers and industry operators.

What else you need to know

This is a field-based role supporting operations across the United States. Atoms is a company driven by invention and continuous change—we are constantly reimagining our industries, building new products, and refining how we operate. This position requires travel across the U.S. up to 75% of the time. Candidates should be comfortable with frequent travel and a highly mobile work environment.

The base starting rate for this role is $27.88 - $35.10 per hour.

Actual compensation will be determined on an individual basis and may vary depending on experience, skills, and qualifications.

Benefits Summary (USA Full-Time Exempt Employees):

Medical, Dental, Vision, Disability, and Life Insurance
Flexible Spending Account / Health Savings Account Options
401(k)
Equity
Sick Time, Unlimited Flexible Time Off, and Paid Holidays
Paid Parental Leave
Pre-Tax Commuter Benefit Plan

Benefits are subject to change at the company's discretion.
Pronto accepts applications on an ongoing basis.

Ready to join us as we serve those who serve others?

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