Field Service Technician II

In this Customer facing role you will....

• Perform Preventative maintenance on EGM’s (Electronic Gaming Machines), ETG’s (Electronic Table Games), and equipment, keeping in accordance with Gaming Commission and company standards and specifications.
• Ensure proper operations of the EGM’s, and ETG’s via diagnostic tests, software settings, and functional testing
• Navigate Management Terminal (MT) daily to verify EGM’s status
• Where applicable, assemble and prepare accessories for installations per change order.
• Complete accurate Incident Reports in accordance with the Gaming Commission and company standards
• Complete required maintenance records in a clear and precise manner
• Complete detailed daily/weekly tech logs
• Adhere to L&W's Field Service established standards, policies, and procedures
• Follow L&W's safety procedures (vehicle safety, loading games, ladder use, and electricity)
• Ensures all tools and equipment used are kept in proper, safe, and working condition
• Stay current with all Light & Wonder Field Advisories and eLearning
• Review customer issues with management, and technical lead as they arise

Qualifications

Qualifications:

• Must be at least 21 years of age, maintain a valid driver’s license, and be able to obtain and maintain gaming licenses as required
• One year experience in the assembly, testing, and repair of electronic gaming devices, or six months experience and related gaming school certificate of completion, or equivalent.
• Perform basic troubleshooting techniques in isolating and correcting problems down to an assembly level
• Basic knowledge of electricity, electronics, and mechanics of gaming type devices
• Basic understanding of network communication, and network troubleshooting
• Must be able to lift and carry 50 lbs. on a regular basis for short distances
• Transport heavy equipment using proper moving devices
• Demonstrate safe and proper use of hand tools and power tools
• Basic knowledge of PC operation, and security risks relating to PC operation
• Basic Microsoft Office skills (Outlook, Word, Excel, and Power Point)
• Ability to read and understand Light & Wonder schematics and service manuals
• Able to prepare conversion projects or installations with limited or no supervision
• Ability to maintain good customer relations, both internally and externally
• Basic knowledge of current Light & Wonder gaming devices to the assembly level
• Good problem-solving skills
• Travel requirements may include working at other facilities within our department

Education:

High school diploma or equivalent.

College level electronics training helpful.

Work Conditions: The working conditions are representative and typical of similar jobs in comparable organizations.

Light & Wonder Corporation and its affiliates are engaged in highly regulated gaming and lottery businesses. As a result, certain Light & Wonder may, among other things, be required to obtain a gaming or other license(s), undergo background investigations or security checks, or meet certain standards dictated by law, regulation or contracts. In order to ensure L&W complies with its regulatory and contractual commitments, as a condition to hiring and continuing to employ its employees, L&W requires all of its employees to meet those requirements that are necessary to fulfill their individual roles. As a prerequisite to employment with L&W (to the extent permitted by law), you shall be asked to consent to L&W conducting a due diligence/background investigation on you.

This job description should not be interpreted as all-inclusive; it is intended to identify major responsibilities and requirements of the job. The employee in this position may be requested to perform other job-related tasks and responsibilities than those stated above.