Nielsen

Field Technician I (Technical Support)

Kuala Lumpur, Malaysia · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerNielsen
LocationKuala Lumpur, Malaysia
Work styleOn-site
Employment typeFull-time
Employer posted2 days ago

The Field Technician is responsible for installing, maintaining, troubleshooting and supporting Nielsen measurement equipment at assigned panel households. The role ensures that equipment is correctly configured, operational and able to collect and transmit accurate audience data.

The position involves regular travel within the assigned territory and direct interaction with Nielsen panel members.

Responsibilities

Installs and maintains all current and future metering platforms working remotely with panelists from a home office environment.
Investigates and resolves Nielsen proprietary system-generated household performance issues.
Remotely diagnoses and troubleshoots data/equipment, taking necessary corrective action to collect and retrieve accurate audience data.
Communicates effectively with panelists through various channels including phone, email, text, video, and chat.
Educates and coaches Panel members on operation, security procedures, and expected
participation responsibilities to protect the integrity of the Nielsen sample and usage of Nielsen equipment to ensure optimum performance results.
Uses persuasion skills to maintain the cooperation of Panel members.
Demonstrate ability to shift focus quickly between assignments and proactivity in finding work during downtime

Show full description

Minimum SPM, STPM, Diploma, and certificate in Engineering or Electronics, IT, AV Technology, or a related field.
0–2 years of relevant experience.
Must be able to communicate in basic Malay and English.
Valid driver's licence and reliable personal transport (car is must) for field visits.
Willingness to travel within and outside the assigned region. (All region - North, South, East and Central)
Knowledge of electrical/electronic principles, TV/AV systems, set-top boxes, broadband, and home networks.
Ability to install, maintain, and troubleshoot hardware, cabling, power, and data-transmission issues.
Proficiency with MS Excel, Google Sheets, mobile apps, and Nielsen service software.

Please be aware that job-seekers may be at risk of targeting by scammers seeking personal data or money. Nielsen recruiters will only contact you through official job boards, LinkedIn, or email with a nielsen.com domain. Be cautious of any outreach claiming to be from Nielsen via other messaging platforms or personal email addresses. Always verify that email communications come from an @nielsen.com address. If you're unsure about the authenticity of a job offer or communication, please contact Nielsen directly through our official website or verified social media channels.

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