Finance Support Engineer

In doing this, you will be in close contact with our Finance teams, Product team, Account Management, Development and many other internal teams.

The team is extremely merchant-focused, highly motivated and thrives on shared success. You will be part of an international team with diverse backgrounds and skill sets. With Adyen being a 24/7 business we operate throughout time zones using a follow the sun principle. The extensive knowledge of financial products and all the banking processes behind payments is the most valuable aspect for both our merchants and our internal teams.

What you’ll do

• Be the first point of contact for our merchants and commercial teams for financial related issues (reconciliation, payouts, payments settlements, payment or loan status amongst others). This means reactive/proactive communication in English with our merchants both via email and on the phone.
• Educate and advise our merchants’ financial teams on how to best gain value from our platform, products and features.
• Receive and analyze merchant pain points and work closely with Adyen’s Finance Product and Development teams to improve or build new products to facilitate merchant’s operations.

Who you are

• You have at least 3 years of experience involving direct BtoB customer support, with exposure to banking, payments or financial products (issuing, business accounts, capital/business financing...)
• You have strong finance and analytical skills and can easily get familiar with our internal accounting systems.
• You have strong communication skills and are not afraid of being in direct contact with our merchants.
• You make quick informed decisions under pressure and prioritize appropriately based on urgency, necessity and both internal and external requests.
• You’ve had previous exposure to environments rich in uncertainty and you show a resulting track record of successfully dealing with ambiguity.
• You have advanced level of proficiency with MS Excel.
• You have excellent written and verbal communication skills in English.
• You have a Finance or Economics educational background, or work experience.

Our Diversity, Equity and Inclusion commitments

Our unique approach is a product of our diverse perspectives. This diversity of backgrounds and cultures is essential in helping us maintain our momentum. Our business and technical challenges are unique, and we need as many different voices as possible to join us in solving them - voices like yours. No matter who you are or where you’re from, we welcome you to be your true self at Adyen.

Studies show that women and members of underrepresented communities apply for jobs only if they meet 100% of the qualifications. Does this sound like you? If so, Adyen encourages you to reconsider and apply. We look forward to your application!

What’s next?

Ensuring a smooth and enjoyable candidate experience is critical for us. We aim to get back to you regarding your application within 5 business days. Our interview process tends to take about 4 weeks to complete, but may fluctuate depending on the role. Learn more about our hiring process here. Don’t be afraid to let us know if you need more flexibility.

This role is based out of our [CITY NAME] office. We are an office-first company and value in-person collaboration; we do not offer remote-only roles.