Financial Partnerships Operations Manager, EMEA (18 months FTC)

How you'll make impact

You’ll help run the day-to-day operations of Airwallex’s Financial Partnerships team across EMEA, supporting strong relationships with banking partners and other financial institutions as the business expands into new markets.

Own project coordination across partner requirements, due diligence, regulatory and scheme changes, operational requests, and cross-functional implementations.

Improve how the team operates by building scalable processes, governance mechanisms, reporting, and performance dashboards that make partner health, operational risks, and progress clear to senior stakeholders.

Partner with Product, Engineering, Treasury, Risk, Legal, Compliance, Finance, Commercial, and Operations teams to deliver changes and resolve dependencies.

Drive effective triage of partner escalations and operational requests, ensuring issues reach the right teams and are resolved effectively.

Deliver clear updates to senior stakeholders and external partners on implementation progress, operational risks, and areas for improvement.

You'll work from our Vilnius office three days a week.

What we're looking for

Essentials

Project management experience, with a track record of coordinating complex workstreams, dependencies, deadlines, and escalations.

5+ years of experience in financial services, fintech, payments, banking operations, strategy, business operations, partnerships, consulting, or a related field.

Experience improving processes, policies, products, or operational workflows.

Excellent attention to detail and the ability to manage multiple priorities in a fast-paced environment.

Strong written and verbal communication skills in English, including the ability to communicate clearly with senior stakeholders and external partners.

Strong analytical skills, including proficiency with relevant tools such as Excel, Google Sheets, Looker, or similar reporting and analysis platforms.

The ability to think critically and creatively while balancing growth, customer experience, operational effectiveness, and risk.

Experience collaborating with stakeholders across functions, regions, cultures, and levels of seniority.

The ability to work independently in a rapidly changing environment.

Preferred

Experience in compliance or regulatory compliance.

Experience working directly with banking partners, sponsor banks, payment processors, card schemes, payment service providers, local payment methods, or other regulated financial institutions.

Familiarity with payment flows, acquiring or issuing, network rules, scheme mandates, KYC or KYB, due diligence, or technical integration processes.

Experience building scalable operating mechanisms such as governance forums, partner scorecards, dashboards, QBRs, intake processes, or global playbooks.

Experience coordinating cross-functional implementation across Product, Engineering, Treasury, Risk, Legal, Financial Crime Compliance, Finance, Commercial, and Operations teams.

Experience identifying opportunities to automate manual processes, improve partner economics, reduce operational risk, or increase the speed and quality of execution.

You'll thrive here if

You connect dots across functions and hold the big picture without losing grip on the details.

You enjoy working closely with people across multiple countries and time zones as part of one connected, global team, including flexing your hours occasionally to make that connection work.

You've operated in a compliance-heavy environment and know how to move fast without cutting the corners that matter.

Learn more about your team

Financial & Strategic Partnerships builds the relationships that expand what our platform can do and where it can go next. This team structures deals with financial institutions, fintech platforms, and enterprise software companies that embed Airwallex's infrastructure into their own products: commercially complex work that accelerates growth, opens new markets, and extends distribution reach.

It's a function for strategic thinkers and dealmakers who think in systems, with range across commercial negotiation, technical scoping, and cross-functional coordination. The work is open-ended by nature, and the best outcomes come from people who thrive without an inherited playbook.

If you want to identify, define, and negotiate consequential commercial relationships at the frontier of global finance, this team does the kind of work that will challenge and motivate you.

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Equal opportunity

Airwallex is proud to be an equal opportunity employer. We value diversity and anyone seeking employment at Airwallex is considered based on merit, qualifications, competence and talent. We don’t regard color, religion, race, national origin, sexual orientation, ancestry, citizenship, sex, marital or family status, disability, gender, or any other legally protected status when making our hiring decisions. If you have a disability or special need that requires accommodation, please let us know.