Fixed Systems Service Engineer

Our products are sold through a world class system of direct sales, knowledgeable distributors, manufacturers' representatives and field service department.

Our customer commitment does not stop at product delivery but encompasses ongoing services. From custom-designed solutions to unmatched technical support, our gas and flame detection solutions are backed by expert judgment and premier technology that you can trust.

What you’ll do:

The Field Service Support Engineer provides service, and repair of Gas detection equipment and systems, with a highly visible customer support through the performance of on-site installation, commissioning as well as overseeing any necessary diagnoses, troubleshooting.

They instruct customers in the operation and maintenance of the system and serve as company liaison with customer on administrative and technical matters for assigned projects. Interprets customers’ needs and clarifies if the responsibility for problem resolution falls to sales personnel, customer support reps, or engineers.

Key Responsibilities:

To provide daily service, repair and commissioning labour. Specifically to:

• Plan and undertake routine service calls within defined territory, maximising productive time and service revenue and allowing sufficient time to respond to emergency call outs.
• Ensure the maintenance of an appropriate level of spares, consumables and accessories carried in the company vehicle to support the efficient performance of servicing and repairs.
• Control individual expenses within agreed budget levels and to maintain company assets in line with maintenance schedules.
• Ensure that any test equipment is calibrated and tested at the defined intervals.
• In addition to the above, to be responsible for any other appropriate duties, as instructed by your Manager/Supervisor.
• Provide weekly and monthly reports to Service Manager with call plans for following week.

What we’re looking for:

Behavioural Competencies:

• Planning/Organising– Manages time and priorities. Takes responsibility and works around problems in a positive manner.
• Motivation– Is motivated, adaptable, customer focused, demonstrates good co-operation and is ready to provide extra effort when required.
• Team working– Adopts a good working relationship with all Teledyne Gas and Flame colleagues, fostering teamwork supporting others and is customer focused both internally and externally
• Communication– Maintains timely, regular and accurate communication regarding issues, problems etc. that may impact overall performance.

Skills/physical requirements:

• Fault finding skills.
• Scheduling of work diary
• Computer literate.
• Ability to read circuit diagrams and electrical drawings.
• Work to RA / MS and “Permit To Work” Schemes.
• Full Driving Licence.

Location

• Based from home location, Ideally Birmingham or surrounding areas. Travel to sites within assigned territory.

Range of benefits include.

• Salary sacrifice-led pension plan that matches employee contributions up to 7%.
• Free life assurance cover at the value of four times basic annual salary.
• 25 days holiday per annum plus 9 public holidays. (There is an option to purchase an additional 5 per year).
• Internal reward and recognition scheme linked to internal benefits platform.
• Employee Assistance Programme.
• Comprehensive wellbeing programme that supports employees with their physical, mental and financial health, (Medi-cash).
• Competitive employee discounts platform that provides employees with discounts with leading brands/retailers.
• Cycle to Work scheme.
• Enhanced family-friendly benefits.
• Company sick pay.

Teledyne and all of our employees are committed to conducting business with the highest ethical standards. We require all employees to comply with all applicable laws, regulations, rules and regulatory orders. Our reputation for honesty, integrity and high ethics is as important to us as our reputation for making innovative sensing solutions.

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