Food & Beverage Supervisor

· To promote and ensure guest satisfaction, achieved through his/her ability to develop and maintain a strong team environment, placing emphasis on Associate satisfaction and delivery of prompt, courteous service.

· Prompt and courteous delivery of all orders, maintaining a positive image through all each guest contact and through cleanliness of guest areas.

· Assure total guest satisfaction in the service of food and beverage through the supervision of prompt and courteous delivery of all Restaurants and Room Service orders

· During shift, ensure that guests are satisfied by assisting with serving, seating, communication with kitchen, and by striving to speak to all guests.

· Assist in maintaining a highly motivated and well trained staff

· Open and close shift in accordance with Manager’s Checklist.

· Train, maintain and enforce all NH Hotels Service Standards

· Properly execute revenue and check control procedures on shift

· Maintain a safe and sanitary work environment for all Associates and guests

· Gather and implement all proper tools for running shifts (i.e. schedules, floor plans, reservations, checks)

· Find solutions for problems such as call outs, last minute bookings, or any other daily problems that may arise.

· Be on the floor during entire meal period and ensure adequate coverage

· Ensure that only a quality product is being served

· Maintain proper Associate uniform standards

· Manage an effective repair and maintenance program through the use of work orders, inspections, etc.

· Exercise station rotation to ensure stations are distributed fairly. Handle daily Associate relations (i.e. scheduling, time adjustments, etc.)

· Assist any Associate in his/her job performance, when required, to ensure guest satisfaction. Assist in implementing an effective training program for new and current associates

· Encourage problem solving by Associates through proper training and empowerment, to ensure guest satisfaction.

· Establish effective communication with Associates to gain their trust and respect through his/her hard work. Maintain fair and consistent counseling and/or disciplinary procedures in accordance with NH Hotels’s Guarantee of Fair Treatment Policy

· Identify and recommend incentive programs, new ideas, and methods of operation

This is a highly-visible guest service position, requiring above average communication skills, interacting professionally with guests.

HOW YOU CAN SUCCEED IN THIS ROLE

Within NH Hotels, the top-performing people who do this job always demonstrate the following attitude:

Working with Others:

· They always try to anticipate and exceed the needs of customers and colleagues

· They use their own initiative and good judgement to solve problems in a calm and efficient way

· They enjoy working with others to achieve common goals. They volunteer as required to ensure the success of the team

· They act with personal professionalism and integrity at all times

Taking Responsibility:

· They always conduct business honestly and fairly. They keep sensitive information confidential.

· They can prioritise their workload effectively and be organised and structured at work

· They manage their time and pay attention to detail. They know their jobs, and are able to work without close supervision.

· They display a positive attitude, even under pressure. They personally check their work to ensure its accuracy.

Delivering Results:

· They are committed to meeting and exceeding all performance standards

· They constantly look to develop their own professional skills and abilities

· They perform job tasks in line with established policies and procedures

· They always try to provide a top-quality experience to all our guests.

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