Foundation Room Host/ Hostess House of Blues Dallas

Who are you?

Passionate and motivated. Driven, with an entrepreneurial spirit. Resourceful, innovative, forward thinking and committed. At Live Nation Clubs & Theaters, our people embrace these qualities, so if this sounds like you, then please read on!

The Role:

TheFoundation Room Hostis responsible formeeting, greetingand seatingall guests with a positive, friendly, helpful attitude and is a general source of information to all guests entering the house

What You Need:

Minimum-Maximum years of experience range

Specific technical qualifications required

Specific education, credentials or certifications required or preferred

Required or preferred job type background

Required or preferred industry information

Additional hard skill requirements – communication, analysis, strategy, organization, etc.

WhatYou’ll Do:

Guest Relations:

Greet all guests promptly and courteously in a professional manner

Control the flow of guests coming into the restaurant and those who are waiting for a table

Hospitality zone

Obtain guests' name, number in party, physical description (units that use the pager system), arrival times and any needs for children when applicable

Anticipate and respond to guest needs (guest satisfaction)

Direct guest to appropriate location to wait when on a wait

Estimate and quote accurate wait times for tables

Lead guests to tables, place menu on table for guest, wait for guests to be seated before leaving the table

Marketing current and future shows, menu items, and retail by placing all marketing literature on dining tables

Properly answer guest questions regarding the menu, music hall, and artists appearing at the House

Foundation access list, industry access, and dinner reservation sheets for that evening and passes if needed.

Pick up guest lists for any special events.

Handle concert tickets and signature sheet.

Obtain Production sheet for current night

Obtain current member and spouse lists.

Check foundation membership card and photo ID

Adherent to HOB dress code policy of the foundation lounge

Hand out wrist band and /or opera box passes

Thank each guest for visiting the House, and invite him or her to return in a friendly and sincere manner

Knowledge of House of Blues related art, music, and history

Adhere to the HOB Hospitality Zone

Communicate with other support departments:

Communicate to door host, kitchen and Foundation Room Managers, to ensure proper flow

Communicate to kitchen when large parties and special event parties have been seated.

Atmosphere (Maintenance/Cleaning):

Keep host area clean and organized throughout the shift (shift mechanics).

Keep floor in host area free of spills, food, trash or other obstacles

Polish and clean all entry door windows throughout the shift

Maintain proper par levels for kid menus, crayons, fliers, matches, toothpicks and calendars at host stand

Maintain line of sight/atmosphere control by circulating through work area throughout shift

Maintain House of Blues safety and sanitation standards

Assist Other Departments as Needed:

Assist other employees and departments as needed (teamwork)

Adherence to standard operating procedures

Attend pre-shift meeting conducted by Manager on Duty prior to start of each shift

IN ADDITION TO THE PERFORMANCE OF ESSENTIAL JOB FUNCTIONS THE HOST/ESS WILL BE EVALUATED ON THE FOLLOWING:

Appearance

Punctuality/Attendance

Attitude/Teamwork

Opening and Closing duties

Job Skills/Knowledge/Productivity

Adherence to Policy

Sanitation and Safety

Guest Satisfaction

Communications

If the above description sounds like you and fits your background,applyonline athttp://www.livenation.com/careers/index.htmlto join the Live NationClubs and Theatersteam today!

Applicants for employment in the U.S. must possess work authorization which does not require sponsorship by the employer for a visa.

EQUAL EMPLOYMENT OPPORTUNITY
Live Nation Entertainment strongly supports equal employment opportunity for all applicants regardless ofrace, color, religion, sex, gender identity, pregnancy, national origin, ancestry, citizenship, age, marital status, physical disability, mental disability, medical condition, sexual orientation, genetic information, or any other characteristic protected by state or federal law.

HIRING PRACTICES
The preceding job description has been designed to indicate the general nature and level of work performed by employees within this classification. It is not designed to contain or be interpreted as a comprehensive inventory of all duties, responsibilities, and qualifications required of employees assigned to this job.

Live Nation Entertainment recruitment policies are designed to place the most highly qualified persons available in a timely and efficient manner. Live Nation Entertainment may pursue all avenues available, including promotion from within, employee referrals, outside advertising, employment agencies, Internet recruiting, job fairs, college recruiting and search firms.