Fraud Investigator

What experience you need

• 3+ years of relevant fraud experience in the detection, identification, investigation of fraudulent activity.
• 3-5 years of customer service or client facing roles within financial services, and/or telecommunications, insurance sectors.
• Intermediate/expert knowledge of credit adjudication processing, policies and best practices required.
• Basic knowledge of AML and FINTRAC are required.
• Knowledge of fraud case management systems.
• Industry association/membership preferred; fraud/risk specific.
• Strong interpersonal, oral and written communication skills required.
• Proficient computer skills including, MS Office Suite, Google Suite and SharePoint.

What could set you apart

• Certified Fraud Examiner certification by the ACFE
• Product knowledge and experience interpreting credit bureau reports and utilizing fraud tools such as Citadel or FraudIQ Manager would be an asset.
• Strong oral presentation skills required as the ideal candidate will prepare and present findings directly to the client.
• This position requires critical analytical thought, investigative review techniques, a sound fraud background, and the ability to quantify and qualify emerging fraud trends.
• This role may involve a customer facing element where strong emphasis will be on customer experience, time sensitive resolution and building trustful relationships.
• The successful candidate will be proficient in a queue based fraud detection system, with the knowledge, skills and ability to balance both productivity and quality decision making with detailed rationale.

This is an existing position

Primary Location:

CAN-Toronto-5700 Yonge

Function:

Function - Fulfillment / Operations

Schedule:

Full time