Sutherland
French - Customer Service Representative
Cairo, Cairo Governorate, Egypt · On-site · Full-time
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About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerSutherland
- LocationCairo, Cairo Governorate, Egypt
- Work styleOn-site
- Employment typeFull-time
- Employer posted
**Responsabilités :** - Traiter les demandes de la clientèle et résoudre leurs problèmes en leur apportant une assistance rapide et professionnelle - Prendre en charge les problèmes de la clientèle et transmettre les cas complexes à un niveau hiérarchique supérieur si nécessaire - Consigner les échanges avec précision et préserver la confidentialité des informations relatives à la clientèle
Exigences :
- Baccalauréat ou équivalent
- Compétences en communication en français de niveau B2+ (minimum)
- Maîtrise des outils CRM, de la messagerie électronique et des tableurs
- Solides capacités de résolution de problèmes et souci du détail
- Poste ouvert exclusivement aux candidats égyptiens
Compétences clés :
- Communication claire, professionnelle et empathique
- Esprit orienté client et prise en charge des problèmes
- Capacité à mener plusieurs tâches de front et à établir des priorités dans un environnement dynamique
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At a glance
- Work styleOn-site
- Employment typeFull-time
- Employer posted
- Added to ROLIVA
- Last checked