Fullfillment Associate

Skills

• Document processing and records management
• Strong attention to detail and accuracy
• Knowledge of Service of Process procedures (preferred)
• Proficiency with scanning equipment and workflow systems
• Ability to learn and navigate internal tools and dashboards
• Problem identification and escalation judgment
• Collaborative teamwork and internal customer service skills
• Time management and ability to meet performance metrics
• Clear verbal communication and professional interpersonal skills

Qualifications

• Minimum of 1+ years of experience
• High school diploma or equivalent required, additional education in legal/operations workflows preferred
• Experience in document processing, administrative operations, or records management preferred
• Ability to accurately prepare, scan, and track documents
• Comfort learning and using internal systems, tools, and dashboards
• Strong attention to detail and quality focus
• Ability to meet productivity, quality, and timeliness metrics
• Sound judgment in identifying and escalating issues
• Strong teamwork and internal customer service skills
• Professional communication and time‑management abilities
• Ability to lift up to 30 lbs

Our Interview Practices

To maintain a fair and genuine hiring process, we kindly ask that all candidates participate in interviews without the assistance of AI tools or external prompts. Our interview process is designed to assess your individual skills, experiences, and communication style. We value authenticity and want to ensure we’re getting to know you—not a digital assistant. To help maintain this integrity, we ask to remove virtual backgrounds and include in-person interviews in our hiring process. Please note that use of AI-generated responses or third-party support during interviews will be grounds for disqualification from the recruitment process.

Applicants may be required to appear onsite at a Wolters Kluwer office as part of the recruitment process.

Compensation:

$30,300.00 - $50,700.00 USD

Compensation range listed is based on primary location of the position. Actual base salary offer is influenced by a wide array of factors including but not limited to skills, experience and actual hiring location. Your recruiter can share more information about the specific offer for the job location during the hiring process.

Additional Information:

Wolters Kluwer offers a wide variety of competitive benefits and programs to help meet your needs and balance your work and personal life, including but not limited to: Medical, Dental, & Vision Plans, 401(k), FSA/HSA, Commuter Benefits, Tuition Assistance Plan, Vacation and Sick Time, and Paid Parental Leave. Full details of our benefits are available upon request.