Fuku

Gaming Live Chat Support / Moderator

Kuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia · Work style not stated · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerFuku
LocationKuala Lumpur, Federal Territory of Kuala Lumpur, Malaysia
Work styleWork style not stated
Employment typeFull-time
Employer posted24 Apr 2026

Gaming Chat Support

Why is this role exciting?
- Join a growing tech company supporting a fast-paced, digital-first product with global users.
- Handle chat-based customer support only — no phone calls or meetings required.
- Get hands-on with product education, including creating PowerPoints to guide users on new features.
- Enjoy shift-based work with monthly shift and meal allowances for added flexibility.

Responsibilities
- Respond to customer queries through live chat professionally.
- Provide end-to-end guidance and basic troubleshooting for users.
- Help users adopt new features by preparing simple, clear educational content (PowerPoint).
- Escalate unresolved or technical issues to the appropriate support.
- Stay updated on product changes to deliver accurate information.

Team & Reporting Structure
- Reports to: Customer Service Manager.
- Cross-functional collaboration with Product & Tech Support Teams.

Show full description

Must Have
- Fluent in Mandarin (spoken & written); other dialect is a bonus.
- Strong written communication skills.
- At least a Bachelor degree.

Nice to Have
- 1+ year in customer service, tech support, or chat-based roles.
- Experience creating basic instructional material (e.g., PowerPoint slides).

Work Arrangement & Perks
- Chat-only role — no phone or in-person customer communication.
- Monthly shift allowance and meal allowance.
- 9-hour shifts, structured around customer needs.

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