DBS Bank

Generalist, Client Services, SME, Institutional Banking Group

Indonesia · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerDBS Bank
LocationIndonesia
Work styleWork style not stated
Employment typeFull time
Employer posted28 Aug 2026

Business Function

Corporate and Investment Banking provides corporate customers with a full range of commercial banking products and services, including cash management services, current accounts, time deposits, trade finance, working capital finance, term loans and foreign exchange. Through our continued commitment, DBS has cultivated long-standing relationships with its customers in the region that are based on account relationship management, service differentiation, product development and rigorous credit standards.

Responsibilities

Serve as primary point of contact for assigned Small and Medium Enterprise (SME) clients, managing relationship continuity and satisfaction
Identify and assess client financial needs, providing tailored banking solutions and product recommendations
Coordinate delivery of banking services across multiple departments to ensure seamless client experience
Process and facilitate client requests including account opening, facility applications, and transaction services
Maintain accurate client records and documentation in compliance with regulatory requirements
Monitor client portfolio performance and proactively identify cross-selling and upselling opportunities
Resolve client inquiries and escalate complex issues to appropriate specialists or management
Prepare client reports, proposals, and presentations to support business development initiatives
Collaborate with credit, operations, and product teams to support client onboarding and ongoing servicing
Ensure compliance with DBS policies, procedures, and regulatory standards in all client interactions

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Requirements

Bachelor's degree in Finance, Business, Economics, or related discipline
Minimum 2-3 years of experience in client services, relationship management, or institutional banking
Strong understanding of SME banking products, services, and market dynamics
Excellent communication and interpersonal skills
Demonstrated ability to manage multiple client relationships and priorities simultaneously
Proficiency in Microsoft Office applications and banking systems
Strong analytical and problem-solving capabilities
Ability to work collaboratively in a team environment
Knowledge of banking regulations and compliance requirements

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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

Location:

Pontianak Branch

Job:

Customer Service

Schedule:

Regular

Employee Status:

Full time

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