Unisys

German‑Speaking Junior L1 Support Specialist (Graduate / Freshly Graduated)

Hungary · Work style not stated · Full time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerUnisys
LocationHungary
Work styleWork style not stated
Employment typeFull time
Employer posted7 Oct 2026

What success looks like in this role:

What success looks like in this role

As a Junior Service Desk Level 1 Agent, you will be the first point of contact for end users of one of the world’s largest Quick Service Restaurant (QSR) brands. You will support users via phone, chat, web, and email, providing friendly, accurate, and efficient technical assistance.

This is an entry‑level role, ideal for graduates or early‑career candidates who are motivated to start their IT or customer support career in an international environment, with a strong focus on German and English communication and continuous learning.

Responsibilities

Incident & Service Request Support

Receive and log incidents and service requests through phone, chat, web, and email
Perform basic troubleshooting using existing documentation and knowledge bases
Aim for First Contact Resolution (FCR) whenever possible
Escalate more complex issues to higher‑level support teams with clear and accurate information
Support ticket follow‑ups and ensure proper documentation and closure
Learn and follow defined SLAs, KPIs, and quality standards

Show full description

Customer Support & Communication

Act as a single point of contact for users during the incident lifecycle
Provide polite, clear, and helpful support in German and English
Keep users informed about ticket status and next steps
Build confidence in communicating with international stakeholders

You will be successful in this role if you have:

You will be successful in this role if you have:

Fresh graduate status or entry‑level experience (IT, business, languages, or similar fields are welcome)
Strong German and English language skills (minimum B2, C1 is an advantage)
Interest in IT, technology, and customer support
Basic understanding of IT concepts (Windows, applications, hardware, network basics) — training will be provided
Good communication skills and a customer‑focused mindset
Willingness to learn, ask questions, and grow in a fast‑paced environment
Attention to detail and openness to feedback

Experience with Service Desk, POS/KDS systems, or QSR environments is an advantage, but not required.

Unisys Customer Service Team is for you if you would like to:

Start your career in an international, diverse environment
Receive structured onboarding and continuous training
Work with supportive teammates and experienced mentors
Be part of a company with strong ethical values
Access internal career development programs and explore multiple IT career paths
Improve both your language skills and technical knowledge

What do we offer?

Hybrid working model
Monthly gross 44,200 HUF cafeteria (independent of working hours)
Fixed extra language allowance
Private Health Insurance – Premium Package after 6 months
Home office allowance
A supportive team, continuous learning, and long‑term career opportunities

#LI-AK1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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