Unisys
German-Speaking L2 Customer Service Representative - Night Shift - Remote
Hungary · Work style not stated
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerUnisys
- LocationHungary
- Work styleWork style not stated
- Employer posted
What success looks like in this role:
The Service Desk Level 2 (L2) Agent delivers advanced technical support for QSR technology environments, acting as a key escalation and resolution point for complex incidents and problems that cannot be resolved at Level 1.
This role combines deep technical expertise, root cause ownership, and strong customer communication, ensuring high system availability, minimal business impact, and continuous service improvement. As a frontline ambassador of technology support, the L2 Agent actively mentors lower tiers, contributes to knowledge maturity, and identifies opportunities for automation and “shift-left” initiatives.
Key Responsibilities
ProvideTier 2 technical supportfor complex issues related to hardware, software, operating systems, network connectivity, peripherals, POS/KDS systems, and third-party applications.
Diagnosing and resolving issues involvingmultiple devices or system dependencies, including advanced network-related faults (e.g. VLAN misconfigurations, DHCP conflicts, switch/controller issues).
Show full description
Performin-depth technical analysis, including log review, structured diagnostics, remote tooling, and configuration changes or patches where applicable.
Manage and prioritize escalated tickets bybusiness impact, urgency, and SLA commitments.
Own incidents through to resolution, ensuring accountability, proper documentation, and clear closure communication.
Problem Management & Root Cause Analysis
Identifyrecurring and systemic issuesand contribute to problem records and permanent fixes.
Perform and documentroot cause analysis (RCA), distinguishing symptoms from underlying causes and understanding system interdependencies.
Proactively suggest preventive actions to reduce repeat incidents and operational risk.
You will be successful in this role if you have:
Essential
2–4 years of experiencein IT Service Desk, Desktop Support, or a similar technical support role.
Strong technical knowledge of: Networking fundamentals (LAN, WAN, Wi-Fi), Hardware, peripherals, and remote support tools, Enterprise and third-party applications
Proven ability totroubleshoot complex, non-standard issuesaffecting multiple users or devices.
Excellent analytical and problem-solving skills, with aproactive, solution-oriented approach.
StrongGerman communication skills, enabling effective interaction with both technical and non-technical stakeholders.
High attention to detail indocumentation, process adherence, and follow-up.
Ability to prioritize work and remain effective under pressure in a fast-paced environment.
Language proficiency: English and German atC1 levelor equivalent.
Desirable
ITIL Foundation (or higher) certification.
Experience inQuick Service Restaurant (QSR), retail, POS, or KDS environments.
Experience supportingAndroid and iOS platforms.
Familiarity withServiceNowor similar ITSM tools.
What do we offer?
After the training periodfull remoteopportunity - during the training period day time 5 days/week in the office
Monthlygross 44.200 HUF cafeteria- regardless of your weekly working hours
Fixed extralanguage allowance
Additionalshift bonuses
Private Health Insurance- Premium Package provided for all Unisys associates after 6 months of tenure
Home office allowance
Last and foremost,a great team, as well as a lot oflearning and training opportunities
#LI-KB2
Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.
This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employer posted
- Added to ROLIVA
- Last checked