Global Account Manager EMEA

Reporting to the Global Account Director, the Global Account Manager EMEAis responsible for the direct sale of Flex's services to targeted accounts, serving as the key customer point of contact and being accountable for customer satisfaction, while providing Flex management with insights to evaluate sales opportunities and drive strategic account growth across the EMEA region.

What a typical day looks like:

• In charge of GAM/Site handshake on FOL, searching items such as MOH movement, Forecast accuracy, VAM %, IDL/DL% of VAM etc.
• Manager delivering growth and maintaining a Sugar Pipeline.
• Ensures relationships management with Customer at executive / resolutions-making levels.
• In charge of closing all commercial negotiations and client pricing changes including recovery of labor indexing and other inflationary costs.
• Accountable for projects/initiatives to maximize COP and drives site focus on efficiency programs.
• Segment relationship management and information flow, developing growth through pan-Flex contribution.
• Manage contract renewals, changes, and maintenance.
• Hold up delivery Customer Satisfaction and Viewpoint scoring across all sites.
• In charge of improving communication and driving best practices across multi-sites.
• Ensures all client programs execute to contract, hitting key KPIs.
• Accountable E&O management / claims.
• In control of tracking risks on the business and reporting to Flex business accordingly.

The experience we’re looking to add to our team:

• Typically requires a Bachelor's degree or equivalent experience.
• Typically requires a minimum of 8 years of sales/account management experience.
• Flex sales CRM – Sugar; ViewPoint.
• Ability to solve practical problems and deal with a variety of concrete variables in situations where only limited standardization exists.
• Ability to interpret a variety of instructions furnished in written, oral, diagram or schedule form.

What you’ll receive for the great work you provide:

• An environment where you will feel fulfilled by your work, valued for your contribution, and celebrated for your success;
• A competitive salary and benefits package which includes:

• A merit-based annual pay review
• Enhanced annual leave
• Employee recognition scheme and long service awards
• Referral bonus
• Volunteer days
• Group Life Insurance, including a death in service payment and access to a virtual GP service 24/7 365 days a year
• Sick pay scheme
• Cycle to Work scheme
• Enhanced maternity/paternity leave

• Flexible/Remote/Hybrid Work based on your Job Function
• Travel opportunities (role dependent)
• Support in your well-being by access to

• Employee Assistance Programme offering free access to qualified counsellors and expert advice
• On-site trained Mental Health First Aiders

• Access to various discount programs (including food, activities, gym memberships etc.)

BB97

Job Category

Sales - Marketing - Account Mgmt

Required Skills:

Optional Skills:

Flex is an Equal Opportunity Employer and employment selection decisions are based on merit, qualifications, and abilities. We do not discriminate based on: age, race, religion, color, sex, national origin, marital status, sexual orientation, gender identity, veteran status, disability, pregnancy status, or any other status protected by law. We're happy to provide reasonable accommodations to those with a disability for assistance in the application process. Please email accessibility@flex.com and we'll discuss your specific situation and next steps (NOTE: this email does not accept or consider resumes or applications. This is only for disability assistance. To be considered for a position at Flex, you must complete the application process first).