Global Account Quality Manager ContiKit APAC

2.Problem Solving

Collaborate with owner of OE 0km Complaint Handling Process to Introduce and establish said process for the scope of BF-CKA
Ensure that CAT entries are created and maintained as required due to Customer Complaints and Returns in alignment with KAMs for BF-CKA APAC OEM customers
Participate in Lessons Learned Process (Assist LL Creation and Implementation)
Customer communication - support communications across Regions in alignment with KAMs (1 Voice to Customer)
Lead/Assist Problem Solving activities within region APAC for BF-CKA OEM customers

3.Global APQP / PPAP

Collaborate with owner of OE APQP project / process to enable future integration for the scope of BF-CKA
Support PDT and AE in quality related topics
First point of contact wihin Business teams (KAM/PDT/AE) for Global APQP Process Setup within BF-CKA APAC Accounts
Create Global PPAP standard package for BF-CKA APAC OEM customers
Support and ensure submission PPAP Documentation with Customer
Support launch management

4.Customer Satisfaction

Procure Customer Satisfaction Data for Continental Organization
Create/Maintain/Publish Global Customer Scorecard based on input from KAM for BF-CKA APAC OEM customers and/or support tire AQM in this process
Tracking and follow up of Action items
Lead of risk and opportunity evaluation based on customer expectation
Lead Regional Improvement activities for Customer Satisfaction
Collaborate with owner of OE Customer Satisfaction Process to Introduce and establish said process into existing systems and GQRP for the scope of BF-CKA

5.OE Customer Audits

Support with preparation, organization and accompany customer audits in cooperation with KAM and plant/central QM Organization for BF-CKA APAC OEM customers
Submit / coordinate Self Assessment surveys to Customer where applicable
Represent account during external audits (IATF 16949)
Integrate BF-CKA into and Maintain Global OEM Audit Sharepoint, Tracking and Follow up of Action Plans
Account expert for all Audit formats for the OE Customer on Global level
Training and qualification across the organization

6.OE tCMS

Preparation of needed material for concern assessment, L1 and L2 escalation meetings as needed
Support and participation in tCMS processes
Preparation and conduction of customer communication as needed

7.Change Management

Support OE change management process as change owner for changes trigerred by BF-CKA APAC OEM customers
Collaborate with OE Change management process/concept owner to Integrate for BF-CKA
Ensure re-PPAP or re-APQP according to the OE change management process in alignment with KAM/AE/other functions

8.Continuous Improvement

Support OE QM Process deployment team with relvant input to spport continuous improvement

Overall tire performance characteristics

Overall knowledge of tire processes (R&D, manufacturing and logistics)

Automotive Quality Standards: IATF 16949:2016 / VDA 6.3

Automotive Core Tools (APQP, FMEA, SPC, PPAP, MSA)

Structured Problem Solving Technologies (8D, 5-why, etc.)

Understanding the customer specific requirements

Application of D-FMEA, P-FMEA and Control Plan in Tire Development process

Resilience, interpersonal skills, Conflict management

Social competence to develop a close relationship/ trust with the customer

Fluent in & English language and appropriate customer local language
Understanding of range/types of products and applications within BF-CKA

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