Avaloq

Global Application Support Engineer

Makati City, National Capital Region, Philippines · Hybrid · Full-time

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About the role

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EmployerAvaloq
LocationMakati City, National Capital Region, 1226, Philippines
Work styleHybrid
Employment typeFull-time
Employer posted1 month ago

We're looking for a detail-oriented and analytical L2 Application Support Engineer to join our team in Makati City, Philippines. In this role, you will provide comprehensive technical support for our wealth management and digital online platforms, serving as a critical bridge between end-users and our development teams. You will be responsible for diagnosing complex application issues, implementing solutions, and ensuring optimal platform performance to support our clients' financial operations.

Provide second-level technical support for wealth management and digital online platform applications, handling escalated tickets from L1 support teams
Write and debug Oracle SQL queries to investigate data issues and perform validation checks.
Perform Unix command-line operations for log analysis, process monitoring, and job execution.
Analyze and troubleshoot application issues using systematic problem-solving methodologies and diagnostic tools
Support and monitor application batches, scheduled jobs, and file-processing workflows using tools like Zena, Control-M, or equivalent.
Document all incidents, resolutions, and workarounds in the ticketing system with clear records and maintain comprehensive knowledge base articles
Collaborate with development teams to identify root causes of recurring issues and implement permanent solutions
Provide technical guidance to end-users and L1 support staff, ensuring clear communication of complex technical concepts
Maintain detailed knowledge of application architecture, workflows, and system integrations across wealth and digital platforms
Perform system testing and validation following change management procedures
Participate in on-call rotation to provide emergency support during critical incidents
Conduct root cause analysis (RCA) on critical incidents and prepare detailed reports with recommendations for process improvements
Coordinate with third-party vendors and external partners to resolve platform-related issues and ensure timely resolution

Show full description

Minimum 3-4 years of demonstrated L2 application support or technical support experience in a production environment handling incident tickets.
Strong working knowledge of:

Oracle SQL (Simple, complex queries, joins, analysis)
Unix/Linux commands and log investigation
Java-based applications (log interpretation, JVM basics, error handling)
Batch job monitoring (Control-M, Autosys, Cron)

Practical experience with OCI and/or AWS services (compute, storage, monitoring).
Collaborate with development team, infrastructure (DevOps teams), and L3 teams to resolve complex technical issues.
Direct experience supporting wealth management platforms & Java (Full Stack), financial applications, or comparable enterprise systems. Experience in Portfolio Performance / Rebalancing modules
Proficiency with ticketing and incident management systems (JIRA)
Comprehensive understanding of application architecture, system workflows, and integration concepts
Advanced communication capabilities, both written and verbal, with demonstrated ability to articulate technical issues to non-technical stakeholders
Rigorous attention to detail with strong organizational and time management discipline
Demonstrated ability to collaborate effectively across departments and function within team structures
Experience with incident severity classification, prioritization, and escalation procedures in a fast-paced support environment
Participate in on‑call rotation or after-hours support when required.
Maintain and update operational runbooks, support documentation, and knowledge base.
Ensure adherence to SLAs and ITIL service management processes.

Preferred Qualifications:

Substantive experience in the banking, financial services, or fintech sector
Advanced knowledge of database management systems and SQL
Technical proficiency with API integration and web services architecture
Hands-on experience with application monitoring and performance analysis tools
Current certification in IT support, CompTIA A+, or equivalent technical credential
Demonstrated expertise with cloud-based platforms and infrastructure technologies
Familiarity with change management frameworks and ITIL best practices
Experience with system integration testing and validation methodologies

We realize that managing work life balance is a challenge we all face in our daily lives and in order to support with this we are pleased to offer hybrid and flexible working for most of our Avaloqers to maintain work life balance and still continue our fantastic Avaloq culture in our global offices.

In Avaloq we are proud to embrace diversity and understand the success of our business is built on the power of different opinions, we are whole heartedly committed to fostering an equal opportunity environment and inclusive culture where you can be your true authentic self.

We hire, compensate and promote regardless of origin, age, gender identity, sexual orientation or any other fantastic traits that make us all unique, we have done our best to write this advert in an inclusive and neutral way.

Please be aware that we will not accept speculative CV submissions for any of our roles from recruitment agencies, and any unsolicited candidate submissions will be exempt from any payment expectations.

#LI-Hybrid

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