Global Sales Customer Support Manager, Mumbai / Bangalore

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The Global Sales Customer Support Manager is responsible for leading the sales order bookings & consumables quoting function across Europe and North America. This role ensures timely, accurate, and compliant execution of global support sales orders, directly enabling timely revenue recognition and on-time customer quotes in line with defined Turnaround Times. This role drives significant organizational impact by enforcing TAT adherence and quality standards at scale, reducing revenue leakage, operational risk, and downstream escalations across global sales and finance teams.

This position reports to the Leader of Non-Customer Facing CS and is part of the Global Customer Carelocated in Bengaluru / Mumbai and will be a remote role.

In this role, you will have the opportunity to:

• Lead and scale a global sales order bookings team that directly enables revenue realization and customer satisfaction
• Drive operational excellence by ensuring strict adherence to TATs, quality standards, and compliance requirements
• Partner with global Sales, Finance, Deal Desk, and Support teams to streamline order execution and reduce friction
• Develop and mentor talent while building a culture of accountability, ownership, and continuous improvement

The essential requirements of the job include:

• Bachelor’s degree in Business, Commerce, Operations, or a related discipline
• Minimum 8-12 years of experience in Sales Operations, Sales Support, Order Management, or Revenue Operations
• Minimum 3-5 years of people management experience, leading operational or transaction‑based teams
• Proven experience managing sales order booking / order‑to‑cash execution for global or multi‑regional sales teams
• Hands‑on proficiency with CRM and ERP systems (e.g., Salesforce, SAP, Oracle, or equivalent)
• Demonstrated experience operating against defined TATs, SLAs, and quality metrics in a high‑volume environment
• Experience working with global stakeholders across multiple time zones (Americas, EMEA, APAC)

It would be a plus if you also possess previous experience in:

• Participation in process improvement or transformation initiatives (e.g., automation, standardization, system migrations)
• Experience managing or supporting high‑volume transactional operations at scale
• Familiarity with reporting and analytics tools used for operational performance tracking

Beckman Coulter Life Sciences, a Danaher operating company, offers a broad array of comprehensive, competitive benefit programs that add value to our lives. Whether it’s a health care program or paid time off, our programs contribute to life beyond the job. Check out our benefits at Danaher Benefits Info.

AtBeckman Coulter Life Scienceswe believe in designing a better, more sustainable workforce. We recognize the benefits of flexible, remote working arrangements for eligible roles and are committed to providing enriching careers, no matter the work arrangement. This position is eligible for a remote work arrangement in which you can work remotely from your home. Additional information about this remote work arrangement will be provided by your interview team. Explore the flexibility and challenge that working forBeckman Coulter Life Sciencescan provide.

Join our winning team today. Together, we’ll accelerate the real-life impact of tomorrow’s science and technology. We partner with customers across the globe to help them solve their most complex challenges, architecting solutions that bring the power of science to life.

For more information, visit www.danaher.com.