Governance and Controls lead

In addition to the controls remit, the role owns master data governance for vendors and customers, is responsible for data quality and integrity across GFS, and reports on service quality performance across GFS process towers including KPIs, SLAs and error trends.

Direct reports include a Data Accountant and a Master Data Lead; the role is also responsible for the GFS intern programme. The role provides GFS leadership with clear insight on control effectiveness, process health and emerging risks.

Here's what you'll be doing

Governance, Controls & Compliance

• Maintain and evolve the GFS SOX control framework across all process towers.
• Set standards for control documentation, evidence quality and cross-process consistency.
• Lead the CSA programme within RTR and coordinate CSA activity across GFS in partnership with the Governance and Compliance Lead, OTC and the PTP Process Excellence Lead, ensuring consistent methodology, evidence standards and follow-through on findings.
• Act as the primary liaison for internal and external audit within RTR, coordinating management testing, reviewing outcomes and driving remediation.
• Coordinate audit activity at a GFS level, consolidating outcomes and reporting across towers in partnership with the Governance and Compliance Lead, OTC and the PTP Process Excellence Lead.
• Own quality standards across GFS through KPI, SLA and error trend monitoring.
• Lead master data governance and data quality standards for vendors and customers.
• Identify and escalate operational, financial and compliance risks across GFS, working with Heads of Function and tower governance leads to ensure risks are addressed and lessons learned are embedded into process design.
• Act as the governance gate for new processes, system implementations and scope migrations into GFS, ensuring control readiness is demonstrated before go-live within RTR and that GFS-wide standards are applied consistently across towers.
• Provide governance reporting and insight to GFS and Finance leadership.
• Report on service quality performance across GFS process towers, including KPI, SLA and error trend analysis, providing GFS and Finance leadership with clear and timely insight on process health and emerging risks.

Leadership

• Lead and develop the master data and performance insight team.
• Manage the GFS intern programme in partnership with a local university.

Continuous Improvement

• Use CSA results, audit outcomes and service quality data to identify emerging risks and improvement opportunities, escalating findings to the relevant Head of Function or tower governance lead and tracking remediation to closure.

What you'll bring

Qualifications & Experience

• Bachelor's degree or equivalent professional qualification in Finance, Accounting, Business Administration or a related discipline.
• Professional accountancy qualification (ACA, ACCA, CIMA or equivalent) required.
• Significant experience in SOX compliance, internal controls and audit management within a global Shared Services Centre (SSC) or Global Business Services (GBS) environment, with significant RTR process exposure - essential.
• Experience leading control frameworks, designing and operating CSA programmes and coordinating internal and external audit activity across a multi-process shared services environment required.
• Experience owning or governing finance master data, including vendor and customer master data, within a controlled shared services environment is advantageous.

Technical & Operational Expertise

• Strong knowledge of SOX, internal controls and GFS process environments (RTR, PTP, OTC and Payroll).
• Master data governance, KPI reporting and performance management expertise.
• Strong stakeholder management and ability to influence senior leaders.

Problem Solving & Innovation

• Resolve complex governance, audit and quality issues.
• Challenge remediation plans and assess control readiness for change.

Stakeholder Management & Communication

• Build trusted relationships with Finance leadership, Global Process Owners and auditors.
• Communicate governance risks, audit outcomes and control standards clearly.

Performance, Impact & Ways of Working

• Independent judgement and strong governance mindset.
• Collaborative leader focused on quality, compliance and continuous improvement.

Why join us

You'll play a central role in shaping how Global Finance Services manages its control environment, master data integrity and governance standards across a $2B global organisation. This is a high-visibility role with direct access to GFS leadership and external audit, combining deep RTR governance expertise with GFS-wide standards leadership and a team focused on data quality and performance insight.

Don't meet every job requirement? That's okay! Our company is dedicated to building an inclusive and authentic workplace. If you're excited about this role, but your experience doesn't perfectly fit every qualification, we encourage you to apply anyway. You may be just the right person for this role or others.