Graduation: Creating meaningful learning experiences for 1st line service desk engineers

In this assignment, you will design a modern learning concept that helps service desk engineers understand customer context, speak the customer's language, and translate this into system impact for better decision-making during urgent situations. You will combine learning science insights with real-world practice cases to create a practical, scalable learning solution for our global service desk organization.

Department description

You will join the Vanderlande service desk team, an international group of around 135 colleagues based in the Netherlands, Spain, and the US.

Operating 24/7, our teams support over 600 customers worldwide by resolving incidents, optimizing system performance, and keeping essential operations running smoothly.

Tasks/responsibilities

• Gain insight into how service desk teams learn and share knowledge within a 24/7 shift environment

• Analyze what employees need in complex operational situations and translate this into key competencies and learning needs

• Design a modern learning concept (such as microlearning, social learning, or learning-on-the-job)

• Develop and test a pilot learning program with service desk engineers and team leads

• Evaluate the impact of the pilot program and advise on how to scale the solution globally

Your profile

• Currently pursuing a degree in Educational Sciences, Learning & Development, Human Resource Management, or a related field

• Curious about how learning directly impacts operational performance

• Ability to translate educational theories into practical, user-friendly solutions

• Strong communication skills and comfort engaging with engineers and international stakeholders

• Proactive mindset and comfortable working within an international organization

• *Mandatory enrolment to a Dutch Education System & resident of The Netherlands

What we offer

• A monthly internship allowance (based on a 40-hour work week): €500 per month for a bachelor student

• Full commuting allowance, including public transport, depending on whether you have access to free public transport or not

• On-site health center with gym

• Active employee communities and initiatives

• Excellent company restaurant and barista coffee bar

Contact

Do you recognize yourself in this challenging profile? Are you looking for an internship in our organization? Please fill out the application form and upload your resume and cover letter. For more information, contact us by e-mail: internship@vanderlande.com.