Groups & Events Supervisor

Client & Guest Relations

• Serve as a key point of contact for clients throughout the planning and execution of their events.
• Build and maintain strong professional relationships with clients, event organisers, corporate partners, and other stakeholders.
• Understand client requirements and provide practical solutions to meet their expectations.
• Handle client queries, requests, and complaints professionally and promptly.
• Conduct post-event follow-ups to obtain feedback and identify opportunities for improvement.

Team Supervision

• Supervise and support staff involved in groups and events operations.
• Allocate tasks and responsibilities to team members according to operational requirements.
• Monitor staff performance and ensure service standards are consistently maintained.
• Assist with staff training, coaching, and development.
• Promote effective communication and teamwork between the Groups and Events team and other departments.

Financial & Administrative Responsibilities

• Ensure group and event quotations, contracts, invoices, deposits, and payments are accurately processed.
• Monitor event budgets, billing, and additional charges.
• Assist with achieving departmental revenue and profitability targets.
• Maintain accurate records of enquiries, bookings, client correspondence, and event documentation.
• Follow company policies and procedures relating to credit, deposits, cancellations, and payment terms.
• Identify opportunities to upsell additional services and generate additional revenue.

Operational Coordination

• Liaise closely with Front Office, Food & Beverage, Housekeeping, Finance, Sales, Kitchen, Technical Services, and other relevant departments.
• Attend operational briefings and communicate important event information to the appropriate teams.
• Monitor events on the day to ensure they run smoothly and according to the agreed programme.
• Resolve operational issues quickly and professionally.
• Ensure health, safety, security, and company standards are followed during events.

Requirements

• Grade 12 or equivalent qualification.
• Diploma or degree in Hospitality Management, Events Management, Tourism, Business Management, or a related field is advantageous.
• Previous experience in groups, conferences, events, hospitality, or a similar operational environment.
• Previous supervisory or team-leadership experience is preferred.
• Strong organisational and administrative skills.
• Excellent verbal and written communication skills.
• Strong customer-service and relationship-management skills.
• Ability to work under pressure and manage multiple events and deadlines simultaneously.
• Good financial and commercial awareness.
• Proficiency in Microsoft Office and relevant hotel/event management systems.

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