Accor

Guest Service Associate - Food and Beverage Service

Mumbai, MH, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

Guest Experience

Provide attentive and personalized service to guests across Filia, BL Club, and Black Laquor.
Engage with guests to recommend menu items, cocktails, and pairings tailored to their preferences.
Ensure presentation and service standards consistently reflect Morgans Originals’ luxury ethos.
Handle guest concerns promptly and professionally to maintain satisfaction and loyalty.

Outlet Operations

Support daily operations in restaurants, lounges, and bars, including reservations, seating, and service flow.
Assist in preparing and serving food and beverages according to outlet standards.
Maintain cleanliness and organization of service areas, tables, and bar counters.
Monitor inventory of supplies, glassware, and equipment to ensure readiness for service.

Team Support

Work closely with Outlet Managers, Head Bartender, and culinary teams to deliver seamless service.
Support colleagues during peak hours to ensure efficiency and guest satisfaction.
Participate in training programs to enhance skills in service, mixology, and hospitality.

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Quality & Compliance

Uphold hygiene, safety, and sustainability practices in line with hotel policies.
Ensure compliance with international hospitality standards.
Maintain consistency across Morgans Originals properties while adapting to Roswyn’s unique identity.

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