Guest Service Supervisor

Key Responsibilities:

• Supervise daily Guest Service/Front Office operations and ensure smooth shift activities.
• Ensure guests receive a warm welcome and efficient check-in and check-out experience.
• Handle guest requests, concerns, and complaints professionally and ensure timely resolution.
• Support and guide Guest Service Agents to maintain high service standards.
• Monitor guest preferences, special requests, VIP arrivals, and other important guest requirements.
• Ensure accurate guest information, billing, room assignments, and system updates.
• Coordinate closely with Housekeeping, Reservations, Concierge, Bell Desk, and other departments.
• Conduct shift briefings and ensure proper handovers between shifts.
• Ensure compliance with hotel policies, procedures, brand standards, and safety requirements.
• Assist with training, coaching, and development of team members.
• Support the Front Office leadership team in achieving guest satisfaction and operational targets.

Qualifications & Experience:

• Previous Front Office or Guest Service experience in a hotel, preferably in a supervisory capacity.
• Strong communication, interpersonal, and guest-handling skills.
• Good leadership and problem-solving abilities.
• Ability to work effectively in a fast-paced, multicultural environment.
• Knowledge of hotel PMS/Opera is an advantage.
• Flexibility to work shifts, weekends, and public holidays.
• Good command of English; additional languages are an advantage.

If you enjoy connecting with people and creating memorable first impressions, we would love to hear from you.

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