Head, Business Conservation

You are as unique as your background, experience and point of view. Here, you’ll be encouraged, empowered and challenged to be your best self. You'll work with dynamic colleagues - experts in their fields - who are eager to share their knowledge with you. Your leaders will inspire and help you reach your potential and soar to new heights. Every day, you'll have new and exciting opportunities to make life brighter for our Clients - who are at the heart of everything we do. Discover how you can make a difference in the lives of individuals, families and communities around the world.

Job Description:

Job Purpose

please provide a summary of the purpose and objective of the job.

The Head, Business Conservation leads the development and execution of strategic initiatives designed to protect and maximize in-force revenue, reduce avoidable lapses, and strengthen client lifetime value. This role drives enterprise-wide capabilities that improve retention outcomes, enhance advisor continuity, and increase proactive engagement across identified client cohorts—particularly among reassigned and at-risk client segments.
The Head, Business Conservation is accountable for establishing targets, defining functional strategies, and operationalizing processes that measurably improve continuity ownership, reduce preventable lapses, and enhance client reachability. This role partners across distribution and servicing functions to embed proactive engagement practices, optimize advisor participation, and deliver superior continuity experiences that strengthen both client and advisor relationships while contributing to enterprise efficiency and revenue preservation.