Head of Engineering Customer Onboarding

You will establish productive collaboration with other managers, senior leadership, product and architecture organization, enabling the teams to deliver at their full capacity.

You will report into the Director of Engineering Commerce & Partnerships.

We have a hybrid working environment, your work-location will either our Amsterdam or Paris office.

What are you going to do?
In this position you are going to be responsible for

Actively coaching and mentoring your teams.

Delivering of products, projects & evolutions following delay, budget and scope

Support level 1 and 2, escalations and follow up with vendors when needed

Implement version upgrades without regressions

Guarantee high availability of the systems

Process improvements and KPIs follow up

Answer queries from auditors

Contribute to the department roadmaps and budget definition, capacity planning

Coordination with Management, Product team and other stakeholders

Who are we looking for?

The ideal candidate has the interpersonal skills necessary to manage and build relationships across multiple departments and geographical locations (including offshoring). Collaboration, agility project management and decision making are examples of key behaviours reflecting the agile culture of Ayvens.

10+ years of relevant work experience, 7+ years in a leadership role, 3+ years within the Ayvens organization.

Experience managing suppliers and resources as outsourced contracts.

Master’s degree in computer science or equivalent work experience

Experience in e-Commerce and Partnership systems production management

Ability to lead meetings and user groups workshops

Excellent communication & stakeholder management skills

What do we offer?

We're on this journey together. By investing in professional growth, rewards and incentives, plus plenty of training and experience on the job, we create an inspiring environment for our colleagues that fosters high performance with positive impact.

Enjoy comprehensive rewards and recognition.

We believe in rewarding you holistically, through compensation, competitive benefits and rich development opportunities.

Discover your talent.

We enable you to reach your full potential by offering you the opportunities and support to reach the next level in your career.

Benefit from a healthy, positive work atmosphere.

We offer a wide variety of benefits to help keep you mentally and physically strong and to find the perfect work–life balance.

Find a shared sense of belonging.

We create an engaging environment where you can be your authentic self and harness your commitment, curiosity and collaboration.

Build a sustainable future.

We’re conscious of our environment and the societies we’re part of and we work together to drive electrification and lead the way to decarbonisation.

Are you ready for the ride of your (work) life?

Ayvens is the new brand for the new organization after merging ALD Automotive and LeasePlan, a new leading global sustainable mobility player with a total fleet of 3.3 million vehicles managed worldwide and present in 44 countries.

Ayvens provides a unique opportunity: the chance to accelerate the transition to electric, lead the way to decarbonisation and shape the industry’s digital transformation. Behind the wheel, our people make the difference, driving us towards our ambitions. Ayvens is home to the best talent in the industry – so if you’re looking for a fulfilling career with positive impact, we’d love to discuss your opportunities with us!

Join a global leader in sustainable mobility and follow @ayvens and @lifeatayvens on Instagram and Ayvens on LinkedIn to check out what’s happening at Ayvens!

Why Ayvens?

With over 3.1 million vehicles managed across more than 40 countries, we provide full-service leasing, flexible subscription services, fleet management services and multi-mobility solutions to customers of all sizes, including large corporates, SMEs, professionals, and private individuals. By leveraging our unique position to lead the way to net zero and further shape the digital transformation of the industry, we are well-positioned to meet the evolving mobility needs of our clients and provide them with the solutions they need to thrive.

At Ayvens, we believe that our success is driven by our commitment to customer satisfaction. Our team is dedicated to delivering innovative solutions and technology-enabled services that help our customers focus on their everyday business. We’re committed to sustainable mobility and have made it a core part of our strategy. In everything we do, we’re guided by the principles of authenticity, curiosity, commitment and collaboration. We aim to foster an organisation that's diverse in people and ideas, where everyone can thrive and be themselves, no matter who they are.

Join us on this exciting journey as we continue to enable the transformation towards large scale adoption of sustainable mobility and provide our customers with the solutions they need to succeed. Follow our page for the latest updates, news, and insights.