Head of Field Service - Punch & Combination

Duties & Responsibilities

• Ensure that team follows TRUMPF standards, methods, tools and platforms
• Responsibility for capacity planning and fulfillment of skills matrix for technology: Implement qualification/training plan and capacity requirements (short-, mid- and longterm), plan trainings for employees
• Define targets for the group esp. with respect to process performance
• Manage team, responsible for all personnel related tasks like performance reviews, time and attendance, PTO, expense reporting
• Review KPIs with Technology manager and develop respective measurements for individual techs. Evaluate employee performance and provide employees with feedback.
• Support employees in their professional and personal development Control and train the implementation of standards and procedures e. g. spare parts and tooling returns, mission reports, expenses Work closely with Technology Service Manager
• Complaint management in the technology POC for sales and customer inquiries
• Manage escalated open issues and escalations, consult the customer concerning improvements and find solutions with management
• 30% travel time with FSEs / customer visits

Experience

Minimum three years of customer service management. Great interpersonal and communication skills. Analytical and problem-solving skills are required. Experience establishing credibility; developing and maintaining relationships with internal and external customers.

Education

Bachelors degree in a technical field, or the suitable combination of education and work experience.

Pay & Benefits

• Retirement: 401(k) with generous company match

• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.

• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning

• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources

• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays

• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage

• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children

Pay Range: $89,610 to $126,690

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.