Head of Oracle Service Delivery Management

What You'll Be Doing

• Lead and develop a high-performing team of Service Delivery Managers.
• Drive exceptional customer outcomes, retention and satisfaction across a portfolio of strategic accounts.
• Shape and evolve the service management strategy across Enterprise Applications Managed Services.
• Act as a trusted advisor to senior customer stakeholders, building long-term partnerships.
• Own governance, operational performance and service excellence across the practice.
• Drive continual service improvement, automation and innovation initiatives.
• Partner with Sales and Delivery teams to identify growth opportunities and maximise account value.
• Support bids, renewals and service transitions, ensuring scalable and high-quality service delivery.
• Maintain accountability for commercial performance, forecasting accuracy and profitability.

What We're Looking For

You'll be a proven service management leader with experience leading teams within a managed services environment and a track record of delivering outstanding customer outcomes.

You'll bring:

• Strong people leadership and team development experience.
• Excellent stakeholder and customer relationship management skills.
• Commercial awareness with experience managing revenue, forecasting and profitability.
• A passion for service excellence and continuous improvement.
• Experience operating within Enterprise Applications Managed Services environments.
• Knowledge of Oracle SaaS, Oracle E-Business Suite, JD Edwards, PeopleSoft, or similar enterprise application platforms.
• Experience working within structured governance and service management frameworks.
• ITIL certification is desirable.

Why Join Version 1's Oracle Practice?

• Join a global Oracle practice of 700+ specialists, supported by 500+ certified professionals across the Oracle ecosystem.
• Work on large-scale, multi-pillar Oracle Cloud transformation programmes for some of the UK's most recognised organisations.
• Collaborate with a high-performing, market-leading Oracle team renowned for delivering complex enterprise transformation projects.
• Be part of an organisation that provides end-to-end Oracle services, including consulting and advisory, implementation, integration, cloud infrastructure, and managed services.
• Leverage our deep Oracle Cloud Infrastructure (OCI) expertise to deliver scalable, secure, and high-performing cloud solutions for enterprise clients.
• Accelerate your career through our Strength in Balance and leadership development programmes, supported by quarterly Pathways career reviews.
• Benefit from a substantial training and certification budget, helping you stay at the forefront of Oracle technologies and industry best practices.
• Enjoy meaningful recognition through our Annual Excellence Awards, Call-Out recognition platform, and quarterly profit-share scheme.
• Influence testing strategy, delivery quality, and business outcomes across some of the UK's most significant ERP transformation programmes.
• Work with prestigious clients, including organisations such as the Bank of England and Birmingham City Council.
• Take advantage of our flexible hybrid working model, combining remote delivery with occasional client or hub-based collaboration.
• Access enhanced wellbeing and family support through our maternity, paternity, and Moments that Matter policies.
• Be part of a purpose-driven culture with opportunities to contribute to ESG, CSR, DEI, volunteering, and community initiatives that create a positive social impact.

At Version 1, you'll combine industry-leading Oracle expertise, meaningful career progression, and the opportunity to deliver transformational outcomes for some of the world's most recognised organisations.

Benefits include:

• Quarterly performance-related profit share
• Hybrid / Remote working flexibility
• Pension, private healthcare, life assurance cover
• Certified Great Place to Work for 10+ years running

This is hybrid based with occasional travel to your nearest base office.

Ashley Billington, Head of Talent Acquisition – Enterprise Applications (Oracle Cloud - ERP, HCM, EPM)

+447840839370

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We are an equal opportunities employer. Please refer to our Diversity & Inclusion statement located at: Diversity, Inclusion & Belonging | Version 1 Careers

Please note: We have an internal recruitment team and do not accept agency candidates. If you want to join the team here at Version 1, get in touch with us directly!