Head of UX

It's working, and fast. We're tripling revenue year over year, backed by Insight Partners, and running in production in environments most vendors won't touch. Our platform processes credit risk data for 90%+ of US small businesses — 40M+ — every month. Intent signals for 300M+ subscribers monthly for Africa's largest telco. The data and AI layer for a Top 3 US bank.

We're 100+ people across the US and India, headquartered in Atlanta. We think big, move fast, and don't mistake activity for progress. We hire people who'd rather ship the rocket than brief someone on it.

Check out this podcast of Anu talking about our solution here: https://www.youtube.com/watch?v=g8g50sv5GhQ

Key responsibilities

Strategy & product experience leadership

Define and evolve the enterprise UX strategy aligned to NexusOne’s product direction and customer needs.

Lead holistic experience design across surfaces (navigation, workflows, settings/admin, data-heavy screens, onboarding).

Establish UX principles and quality bars; drive consistency across teams and features.

User research & customer discovery

Create an early-stage research program: interview plans, usability testing, feedback loops with Customer Success and Support.

Synthesize insights into clear priorities and narratives that influence roadmap decisions.

Build a research repository and ensure learnings are discoverable and actionable.

Design execution (hands-on)

Produce high-quality design artifacts (flows, wireframes, prototypes, UI specs) and work directly with engineers through build.

Run working sessions with Product/Engineering to de-risk complex problems and converge on solutions.

Ensure accessibility and inclusive design practices are baked into the process.

Design system & standards

Establish or mature a design system (components, tokens, patterns, usage guidance) with a pragmatic adoption plan.

Partner with Engineering on front-end architecture implications (component libraries, theming, performance, maintainability).

Team building & operating model

Hire, mentor, and develop designers and (as needed) researchers/content design.

Define how UX engages with Product and Engineering: intake, prioritization, design reviews, handoffs, and acceptance criteria.

Establish cross-functional metrics and a culture of learning and continuous improvement.

Collaboration model

You will partner closely with:

Product leadership: clarify problems worth solving, define outcomes, and sequence roadmap.

Engineering leadership: integrate design into delivery; ensure the UX strategy is feasible and scalable.

Customer Success / Support: identify pain points, validate improvements, reduce friction and tickets.

Security/Compliance stakeholders (as applicable): ensure enterprise expectations are met (roles/permissions, auditability, data handling UX).

Required qualifications

8+ years in product design/UX (or equivalent), including experience leading design for enterprise / B2B software.

Proven ability to operate as a founding or early-stage UX leader (0→1), building process and influence from scratch.

Strong product thinking: frames problems, defines hypotheses, prioritizes ruthlessly, and measures outcomes.

Demonstrated excellence designing complex, data-heavy workflows (admin/ops, dashboards, configuration, permissions, multi-step tasks).

Fluency in modern design tooling (e.g., Figma) and prototyping; strong communication of rationale and trade-offs.

Experience partnering deeply with engineering teams; understands implementation constraints and can ship iteratively.

Ability to lead ambiguity: makes progress without perfect inputs; creates clarity for others.

Preferred qualifications

Experience creating or scaling a design system in partnership with engineering.

Familiarity with accessibility standards (WCAG) and building accessible component libraries.

Background designing for reliability/operability features (audit logs, RBAC, alerts, incident workflows) or platform products.

Experience with customer-facing incident/operational workflows where clarity and trust matter.

Why You’ll Love Working at Nexus

At Nexus, we value people who want to grow — and support each other while doing so.

You can expect:

A collaborative team culture built on curiosity and respect

Challenging work where your contributions clearly matter

A leadership team that invests in learning and development

The opportunity to work at the intersection of cloud, data, and AI innovation

Ready to Apply?

If this role sounds like a great fit — or even close to one — we’d love to hear from you. We know that no candidate checks every single box, and we’re excited to meet people who bring curiosity, talent, and a desire to build meaningful work together.