Sutherland

Healthcare

Hyderabad, TS, India · On-site · Full-time

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerSutherland
LocationHyderabad, TS, India
Work styleOn-site
Employment typeFull-time
Employer posted27 days ago

We are seeking a compassionate and detail-oriented Healthcare Customer Support professional to join our growing team in Hyderabad, India. In this role, you will serve as a vital point of contact for our patients and healthcare partners, providing exceptional support while maintaining the highest standards of professionalism and confidentiality. You will handle inquiries, resolve issues, and ensure every interaction reflects our commitment to outstanding customer care in the healthcare industry.

Respond to customer inquiries via phone, email, and chat with empathy and professionalism, addressing healthcare-related questions and concerns
Troubleshoot technical issues and guide customers through problem resolution in a clear and supportive manner
Document all customer interactions accurately and maintain detailed records in compliance with healthcare regulations
Identify and escalate complex issues to appropriate departments while keeping customers informed throughout the process
Provide product and service information to customers, ensuring they understand healthcare solutions and features
Handle sensitive patient information with discretion and maintain strict confidentiality standards
Collaborate with internal teams to improve customer experience and resolve systemic issues
Follow up with customers to ensure satisfaction and gather feedback for continuous improvement
Manage multiple customer requests simultaneously while maintaining quality and attention to detail
Adhere to company policies, healthcare compliance requirements, and quality assurance standards

Show full description

Excellent verbal and written communication skills in English
Strong empathy and ability to connect with customers during challenging situations
Demonstrated problem-solving skills and ability to think critically
Proficiency with customer relationship management (CRM) software and Microsoft Office applications
Ability to multitask and prioritize effectively in a fast-paced environment
Strong organizational skills and attention to detail
Knowledge of healthcare terminology and systems (preferred)
Familiarity with HIPAA compliance and patient confidentiality requirements (preferred)
Ability to remain calm and professional when handling difficult customer interactions
Willingness to learn and adapt to new tools and processes
Reliable attendance and commitment to meeting performance standards

All your information will be kept confidential according to EEO guidelines.

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