Helpdesk / Access Manager- Senior / Mid (Top Secret with agreement to obtain CI Poly)

Responsibilities

• Execute 12 hours of service during regular working hours Monday–Friday; access request queues must be zeroed by close of business (COB) Friday of each week
• Manage and validate access to IC PKI-enabled databases; monitor SIPRNET and JWICS database account requests at least three times a day within INSCOM core hours
• Provide Tier 2 database support, including log-in errors, application troubleshooting, user search and profile support, and database account metrics management
• Manage Intelligence Community of Interest (COI) access for database users; monitor COI sites and approve authorized account requests
• Manage requests in entitlement management systems for the Army Intelligence Enterprise, ensuring proper organizational alignment and validating need-to-know
• Manage access to NATO SECRET reader groups on SIPRNET and JWICS; monitor request sites at least once daily
• Maintain the Army organization structure within JEMS, ensuring alignment with the Army command structure
• Serve as DoDIIS Public Key Infrastructure (PKI) Trusted Agents for assigned personnel
• Communicate with requested individuals to ensure accurate entries in the DoDIIS Full-Service Directory (FSD)
• Assist personnel with proper installation of certificates and coordinate with the local Full-Service Directory SSO
• Create and maintain the Access Management SOP including all policies and procedures related to trusted agent activities and access management; review every 6 months
• Maintain and update Transaction Metrics log on a weekly basis
• Produce ad hoc metrics reports within 2 business days of Government request
• Engage with organizations within the Army Intelligence Community to discuss mission requirements
• Review entitlements currently shared with the Army Intelligence Community on a regular basis
• Search and discover entitlements that could positively impact authorized Army missions; create and maintain a list of these entitlements
• Ensure organizations and missions are properly aligned in entitlement management systems
• Answer Help Desk dedicated phone line and check voicemail periodically throughout shift
• Monitor Help Desk Group Mailbox across multiple networks and respond within 2 hours during INSCOM core hours
• Manage and update Help Desk websites on SIPR and JWICS; update website regularly as information changes
• Update the Help Desk handout on a monthly basis

Required Qualifications

Senior Level:

• 4 years demonstrated advanced experience with the M3, such as profile management or validating access to system Communities of Interest
• Demonstrated experience instructing and conducting training for military audiences
• Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
• Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
• Demonstrated understanding of organizational messaging in DoD or IC
• Experience drafting briefing slides to clearly articulate complex issues and procedures
• Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
• Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

Mid Level:

• 2 years demonstrated experience with the M3, such as profile management or validating access to system Communities of Interest
• Demonstrated experience with access management operations, such as PKI Trusted Agent activities or verifying security clearance information in JPAS or Scattered Castles, or validating access using need-to-know applications (JEMS, NCTC, etc.)
• Demonstrated experience involving complex security classification procedures/decisions such as coalition/foreign partner support, foreign disclosure, intelligence dissemination, or cross-domain operations
• Demonstrated understanding of organizational messaging in DoD or IC
• Current DoD TS/SCI Security Clearance with ability to obtain CI polygraph
• Ability to obtain DoDD 8140.01 (formerly DoDD 8570.01-M) certification / IT Level II within 30 calendar days of indoctrination at HQ INSCOM

Preferred Qualifications

• Bachelor's degree in an area related to the labor category from a college or university accredited by an agency recognized by the U.S. Department of Education
• Associates degree with 7 years' experience in an intelligence discipline OR High School Diploma with 9 years' experience in an intelligence discipline

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For positions requiring a federal security clearance, your clearance level must be clearly identified on your resume.