HR Experience Specialist

How You'll Make An Impact:

Coordinate all aspects of onboarding and offboarding for supported employees, collaborating closely with global internal teams (Immigration, Payroll) and external service providers.

Provide expert-level support to our clients, managing client queries and advising on benefits, international payroll, expense reporting, and other HR matters acting as a regional expert.

Manage client relationships in conjunction with members of the client services team

Drive employee satisfaction amongst our supported employees with sincerity and passion, always with a customer service mindset

Drive client satisfaction through quick onboarding timelines and always maintaining our resolution time SLA

Assist in training new members on your team

Manage and audit all HR records, including personal information, onboarding and offboarding documents, personal documents, contract documents, and job-specific information

Ensure compliance with the local employment law in every process and notify proper points of contact of any rectification needs

Be aware of applicable Collective Agreements and partner with required teams to ensure compliance

Collaborate with internal teams who require regional-specific expertise (examples include but are not limited to Knowledge Base maintenance and Product Development)

Anticipate and identify potential issues, assist in the root cause analysis, and raise it to the concerned teams while ensuring proper resolution

Other duties as assigned… as a high-growth company, we embrace supporting ALL areas of the business

The above statements are intended to describe the general nature and level of work performed by people assigned to this classification. They are not construed to be an exhaustive list of all job duties performed by the personnel so classified. This job description may be amended occasionally depending upon the needs of the company and the Business Operations Department.

Let's Connect If You Have:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

Education/Experience:

Bachelor’s degree in Human Resources or equivalent experience

4-6 years of Human Resources experience; knowledge and experience with Mexico labor regulations are required

Knowledge and expert management of Onboarding and Offboarding processes.

This is a hybrid role; candidates must currently reside in either Medellín, Colombia.

Professional proficiency in English required

Research-oriented, exceptional organizational skills and attention to detail with ability to quickly assimilate information

Excellent presentation, verbal and written communication, and listening skills

Tech-savvy, with strong proficiency in Google Workspace and Microsoft Office

Experience collaborating with Product teams is desirable

Eagerness to participate in automation and process-improvement projects

Experience working with ticketing systems

Excellent communication and interpersonal skills

Friendly and professional demeanor

Good organizational skills

Conflict handling and resolution skills

Demonstrated knowledge of and practical experience with Brazilian labor laws and regulations

Empathy and an approachable demeanor

Attentiveness and honesty

Interest in international business and contributing at a consistently high level

Nice to have: previous experience working within EOR or HR Outsourcing

Nice to have: previous experience working through CRM systems

Our Commitment to You

At Pebl, we’re committed to supporting our team with comprehensive rewards and benefits designed to meet diverse needs across roles and locations. Our core offerings include:

Flexible Time Off – Take the time you need to recharge.

Parental Leave – Support for growing families.

Health and Dental Insurance – Where applicable, to cover you and your loved ones.

Retirement Savings + Employee Incentive Plan – Plan for the future while sharing our success.

Please visit our career page for more information.

Pebl is an Equal Opportunity Employer.

We power global teams and believe diverse perspectives drive innovation and impact. Employment decisions at Pebl are based on qualifications, merit, and business needs. We do not discriminate on the basis of race, color, religion, sex (including pregnancy, sexual orientation, or gender identity), national origin, age, disability, genetic information, veteran status, or any other status protected by applicable law. We’re committed to fostering an inclusive culture where every teammate can thrive and do the best work of their career—anywhere in the world.