HR Operations Analyst

Learn More Here: https://www.dematic.com/en-us/about/careers/what-we-offer/

Tasks and Qualifications:

Key Responsibilities:

• Serve as the first point of contact for employee, manager, and HR inquiries through approved service channels.
• Receive, document, and triage requests, ensuring required information is collected and requests are routed appropriately.
• Resolve routine HR process and policy inquiries using approved knowledge articles, job aids, and documented procedures.
• Provide timely communication, follow-up, and status updates throughout the request lifecycle.
• Maintain accurate case documentation, records, and data within applicable systems.
• Escalate complex, sensitive, or non-standard inquiries to the appropriate HR Operations, HR Generalists, HR Site Support, HRBP and/or COE.
• Support the maintenance and improvement of knowledge articles, FAQs, templates, and other support resources.
• Identify recurring inquiry trends and opportunities to improve process navigation, process effectiveness, and employee experience.
• Other responsibilities as required.

Skills & Capabilities

• Strong customer service orientation and commitment to delivering a positive employee and manager experience.
• Effective verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Ability to manage multiple priorities while following established processes and service standards.
• Ability to gather information, assess requests, and determine the appropriate routing or escalation path.
• Ability to work effectively within a team environment and collaborate across functions.
• Demonstrated professionalism and discretion when handling confidential information.
• Proficiency with Microsoft Office applications and collaboration tools (e.g., SharePoint).
• Experience using HR systems (e.g., Workday) preferred.

Degree or Relevant Experience

• Associate's or bachelor’s degree in human resources, Business Administration, or a related field, or 1–3 years of relevant experience.
• Experience supporting employees, customers, stakeholders, or operational processes in an HR, shared services, customer service, administrative, operations, or similar environment.
• Experience working with documented processes, service procedures, case management, ticketing systems, or shared inbox environments preferred.
• Experience using HR systems and collaboration platforms (e.g., Workday, SharePoint) preferred.
• Demonstrated ability to manage multiple requests while maintaining accuracy and service quality.

Language Requirement

• Professional fluency in English (written and verbal) is required. This role regularly supports US-based employees, managers, and HR stakeholders and requires the ability to communicate information clearly, accurately, and professionally in English.
  Additional country-specific requirements, legal language, travel requirements, and health and safety expectations may apply.

Scope of Role / Role Interfaces

This role collaborates closely with other HR capabilities while maintaining clear ownership boundaries to support consistency, scalability, and an effective employee and manager experience.