Implementation Engineer, Observe

We’re looking for an Implementation Engineer to help enterprise customers successfully deploy, configure, and operationalize Observe.

This is a hands-on, post-sales technical role focused on delivering strong first outcomes, accelerating time-to-value, and establishing a solid foundation for long-term customer success. Implementation Engineers are deeply technical, customer-facing practitioners who work closely with customer platform, SRE, DevOps, and application teams during onboarding and early adoption.

In this role, you’ll translate existing observability architectures (including OpenTelemetry-based pipelines, Splunk, ELK, and other monitoring solutions) into scalable, production-ready implementations on Observe—using best practices while balancing speed, quality, and customer enablement.

Implementation Engineers focus on initial deployments and time-to-value. They set the technical foundation and tone for the customer relationship by ensuring early success, sound architecture, and a clear path forward. Once customers are live and operational, Observability Engineers and Architects build on this foundation—driving deeper adoption, new use cases, and long-term value.

What You’ll Do

Lead structured implementations for enterprise customers, from kickoff through initial production readiness

Design and configure telemetry ingestion pipelines across logs, metrics, and traces, including parsing, enrichment, normalization, and routing

Work hands-on with OpenTelemetry instrumentation and collectors, helping customers adopt modern, vendor-neutral observability standards

Migrate and modernize existing observability environments (e.g., Splunk, ELK, cloud-native monitoring tools) into Observe

Configure datasets, dashboards, alerts, and core observability assets aligned to customer use cases

Establish implementation plans, milestones, and success criteria in partnership with customers

Deliver practical, hands-on guidance that enables customers to become self-sufficient on the platform

Identify technical risks, data quality issues, or architectural gaps early and proactively address them

Capture implementation patterns, best practices, and reusable assets to improve consistency and scalability across the team

Collaborate closely with Observability Engineers, Architects, Support, Product, and Engineering to ensure smooth transitions and ongoing success

What You’ll Bring

5+ years of experience in customer-facing technical roles such as implementation engineer, solutions architect, technical consultant, or SRE

Strong hands-on experience with observability platforms and telemetry pipelines

Practical experience with OpenTelemetry (instrumentation, collectors, exporters, pipelines)

Experience working with one or more commercial or open-source observability solutions (e.g., Splunk, ELK/Elastic, Datadog, New Relic, Dynatrace, Grafana)

Solid understanding of logs, metrics, and traces, including data modeling and tradeoffs at scale

Experience working in cloud environments (AWS, GCP, Azure) and modern application architectures

Ability to work directly with technical customer teams and communicate clearly at multiple levels

Strong problem-solving skills and comfort working through ambiguity in fast-moving environments

Nice to Have

Experience migrating customers from Splunk or ELK to modern observability platforms

Background in SRE, DevOps, or platform engineering roles

Familiarity with Kubernetes, containerized workloads, and cloud-native tooling

Experience creating implementation templates, runbooks, or enablement content

Exposure to multiple observability vendors or hybrid observability environments

This role is ideal for a technically strong practitioner who enjoys building real solutions with customers, delivering early wins, and helping shape repeatable, scalable post-sales practices.

Snowflake is growing fast, and we’re scaling our team to help enable and accelerate our growth. We are looking for people who share our values, challenge ordinary thinking, and push the pace of innovation while building a future for themselves and Snowflake.

How do you want to make your impact?

For jobs located in the United States, please visit the job posting on the Snowflake Careers Site for salary and benefits information: careers.snowflake.com