Implementation Manager

Client Relationship Management

• Serve as the primary point of contact throughout the implementation process.
• Build strong client relationships through proactive communication and regular status updates.
• Manage client expectations and ensure a positive onboarding experience.
• Facilitate implementation meetings and executive project reviews as needed.

Cross-Functional Coordination

• Partner with Product, Engineering, Payroll Operations, Benefits, Customer Success, Compliance, and local payroll providers to ensure successful implementation.
• Coordinate internal resources and dependencies required to meet implementation timelines.
• Escalate project risks and blockers when necessary.

Platform Configuration & Implementation

• Coordinate platform configuration based on client requirements.
• Support data collection, data validation, and system setup activities.
• Oversee testing activities, including payroll validation, user acceptance testing (UAT), and readiness for production.
• Ensure implementation deliverables meet Globalli quality standards.

Training & Change Management

• Coordinate client training sessions and onboarding activities.
• Develop implementation documentation and client-facing resources.
• Support change management efforts to promote successful platform adoption.

Implementation & Client Launch

• Coordinate all implementation activities required for a successful client launch.
• Ensure all implementation milestones, testing, and client deliverables are completed prior to production.
• Partner with internal teams and the client to validate implementation readiness.
• Support clients through launch activities and ensure a successful transition to ongoing support following implementation.

Continuous Improvement

• Identify opportunities to improve implementation processes, documentation, and client experience.
• Share implementation best practices across teams.
• Contribute to the development of scalable implementation methodologies as Globalli grows.

Qualifications

• 3–5+ years of experience managing SaaS software implementations, customer onboarding, or technical project management.
• Experience working with enterprise software, HR technology, HCM, payroll, or workforce management platforms is strongly preferred.
• Proven ability to manage multiple client implementations simultaneously.
• Strong project management and organizational skills with exceptional attention to detail.
• Excellent verbal and written communication skills.
• Demonstrated ability to collaborate effectively across technical and business teams.
• Strong analytical, problem-solving, and decision-making skills.
• Experience working in a fast-paced, high-growth environment is preferred.
• Multilingual - Portuguese, Spanish and English. Must be fluent in all 3 languages.

Preferred Qualifications

• Experience with payroll, HRIS, HCM, or workforce management implementations.
• Familiarity with global payroll or multi-country workforce operations.
• Experience with project management tools such as Jira, Asana, Monday.com, or similar platforms.
• PMP, Scrum, or other project management certifications are a plus.

Success Measures

Successful Implementation Managers consistently:

• Deliver projects on time and within scope.
• Maintain high client satisfaction throughout the implementation lifecycle.
• Successfully coordinate cross-functional teams to achieve project milestones.
• Drive successful client go-lives with minimal post-implementation issues.
• Continuously improve implementation processes and documentation.