Harris Computer

Infrastructure Support Analyst

Canada · Work style not stated · Full time

Apply on the employer’s site ↗See how well you match this job

You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.

About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerHarris Computer
LocationCanada
Work styleWork style not stated
Employment typeFull time
Employer posted8 Jul 2026

About Us

Municipal Software Corporation, part of Harris Computer's Frontline portfolio, is a trusted provider of purpose-built software for local governments. Our flagshipCityViewplatform helps municipalities streamline permitting, licensing, planning, land management, code enforcement, and inspections — replacing paper-based processes with modern, citizen-friendly digital services.

For decades we've partnered with cities, counties, and regional agencies across North America to help them serve their communities more efficiently and transparently. As part of Harris Computer — a global vertical market software leader with a long-term ownership philosophy — we combine the stability of an established organization with the focus and agility of a specialized business unit.

Join a team that builds software that genuinely improves how communities' function.

Key Responsibilities

Show full description

Lead the implementation and deployment of applications within customer environments.
Perform software installations, upgrades, patches, and environment configuration activities.
Responsible for infrastructure monitoring, system availability, and routine maintenance activities.
Respond to and resolve customer support requests through phone, email, and ticketing systems.
Interpret technical problems and determine appropriate troubleshooting and resolution steps.
Monitor and follow up on customer support issues through resolution.
Provide internal technical support when required.
Support Sales and other departments with technical expertise as required.
Maintain accurate records, status updates, and operational documentation.
Provide off-hours support as required to maintain service availability.
Perform database updates, additions, and modifications required to resolve customer issues.
Recognize software defects and escalate appropriately to Development teams.

AI and Automation Responsibilities

Utilize approved AI tools to accelerate troubleshooting, analysis, documentation, and operational workflows.
Identify repetitive operational activities suitable for automation.
Participate in the development and maintenance of automated operational processes and runbooks.
Validate AI-generated recommendations prior to implementation.
Contribute to AI-assisted knowledge management and self-service initiatives.
Collaborate with Support, Professional Services, Product, and Development teams to improve operational efficiency through automation.

Cloud and Platform Operations

Support cloud-based (Azure, Expedient and others) and on-premise environments.
Perform environment provisioning, upgrades, monitoring, and maintenance activities.
Participate in infrastructure modernization and operational improvement initiatives.
Assist in maintaining security, reliability, and performance of customer environments.

Salary range $65,000 - $75,000 CAD per year.

See how well you match this job Apply on the employer’s site ↗

Check your resume against this job Free, no sign-up. Nothing you paste is stored.

Staying safe while you apply

Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.

Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.

Preparing for this role with ROLIVA

Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
Prepare honestly.
Build interview stories and application drafts from your own evidence.
Keep track.
Save the role and record your own application status and follow-ups.

Create a free workspace or log in.