Unisys

Ingeniera/o de Soporte Técnico - Monterrey

Mexico · Work style not stated

Posted over 6 months ago: check it’s still open

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About the role

Description from the employer’s posting. Check the employer’s page for the current version.

EmployerUnisys
LocationMexico
Work styleWork style not stated
Employer posted4 Mar 2026

What success looks like in this role:

Descripción del puesto:
Brinda soporte técnico completo en sitio para un grupo asignado de clientes, tomando completa responsabilidad de las actividades realizadas.

Responsabilidades principales:

Ejecuta mantenimiento avanzado de equipos y sistemas, incluyendo instalaciones de media complejidad.

Diagnostica, resuelve problemas técnicos y aplica soluciones de manera proactiva.

Proporciona retroalimentación sobre equipos, sistemas y procesos para mejorar la calidad del servicio.

Identifica problemas recurrentes dentro del equipo y contribuye a su resolución.

Colabora con otros miembros del equipo, ofreciendo asistencia técnica y compartiendo conocimientos.

Documenta actividades, incidentes y métricas relevantes para mejorar la entrega de servicios.

Monitorea problemas técnicos y de procesos, proponiendo recomendaciones de mejora al manager o al equipo.

Show full description

You will be successful in this role if you have:

Escolaridad:

Ingeniería o Licenciatura en Sistemas Computacionales o afín (concluida o trunca).

Técnico en Sistemas Computacionales o afín.

Habilidades y requerimientos:

Experiencia práctica de 2 a 3 años en soporte técnico en sitio.

Conocimiento en salas de videoconferencia y herramientas ITSM.

Experiencia en carga de imágenes, configuración y optimización de equipos.

Capacidad de resolución de problemas técnicos de complejidad variable.

Otros requisitos:

Disponibilidad para guardias y apoyo fuera de horario según operación.

Alto sentido de responsabilidad.

Trato amable y paciente con usuarios.

Organizada/o y puntual.

#LI-AO1

Unisys is proud to be an equal opportunity employer that considers all qualified applicants without regard to age, caste, citizenship, color, disability, family medical history, family status, ethnicity, gender, gender expression, gender identity, genetic information, marital status, national origin, parental status, pregnancy, race, religion, sex, sexual orientation, transgender status, veteran status or any other category protected by law.

This commitment includes our efforts to provide for all those who seek to express interest in employment the opportunity to participate without barriers. If you are a US job seeker unable to review the job opportunities herein, or cannot otherwise complete your expression of interest, without additional assistance and would like to discuss a request for reasonable accommodation, please contact our Global Recruiting organization at GlobalRecruiting@unisys.com or alternatively Toll Free: 888-560-1782 (Prompt 4). US job seekers can find more information about Unisys’ EEO commitment here.

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