Inside Sales Representative - AU Market

Job Responsibilities:

• Portfolio Management: Manage existing SOHO and Small Business accounts, including renewals, plan changes, and account health.
• Risk & Retention: Monitor account health, identify churn risks, and drive retention strategies.
• Renewals & Expansion: Handle renewal negotiations and identify upsell/cross-sell opportunities based on customer needs and usage.
• AI & CRM Management: Leverage AI tools, call summaries, and CRM capabilities to prepare for customer conversations and maintain accurate records.
• Cross-Functional Collaboration: Partner with Support, Billing, and Product teams to resolve escalations and achieve retention, NRR, and upsell targets.

To succeed in this role you must have experience in:

• Technology Solution Sales: 2–4 years of experience in account management, customer success, renewals, or inside sales, preferably in SaaS, telecom, or B2B technology.
• Account Management & Retention: Experience managing customer accounts, retention, and post-sales relationships.
• Upselling & Cross-selling: Experience identifying and closing upsell and cross-sell opportunities within an existing customer base to drive account growth and revenue.
• CRM, Presentation & Negotiation: Experience with Salesforce/CRM tools, with strong presentation, communication, and negotiation skills.

Desired Qualifications:

• Sales Drive & Execution: Energetic, results-oriented, and able to meet targets and execute initiatives effectively.
• Work Schedule & Setup: Willing to work an Australia-aligned morning shift and follow a hybrid onsite setup (10–11 days/month in Cubao or Ortigas).

What we offer:

• Comprehensive HMO package (medical and dental)
• Personal Time Off Leaves
• Quarterly Performance Bonus
• Employee Assistance and Wellness Programs

RingCentral’s work culture is the backbone of our success. And don’t just take our word for it: we are recognized as a Best Place to Work by BuiltIn, the Top Work Culture by Comparably and hold local BPTW awards in every major location. Bottom line: We are committed to hiring and retaining great people because we know you power our success.

About RingCentral/Acquire Intelligence

RingCentral is a global leader in agentic voice AI–powered business communications, delivering an integrated platform for business phone, SMS, contact center, workforce engagement management, video collaboration, and messaging. As the communications layer connecting businesses and customers, RingCentral is the front door of business communication and is in the advantageous position to apply AI at every phase of the conversation journey — before, during, and after each interaction. Our agentic AI portfolio includes autonomous voice-first AI agents that automate calls, assist in the moment, and analyze every interaction – enabling businesses to work smarter, respond faster, and connect more meaningfully with their customers. Visit ringcentral.com to learn more.

RingCentral is an equal opportunity employer that truly values diversity. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We are committed to providing reasonable accommodations for individuals with disabilities during our application and interview process. If you require such accommodations, please click on the following link to learn more about how we can assist you.

Acquire Intelligence transforms the way companies grow and operate by combining intelligent global outsourcing with AI consulting and implementation to accelerate growth and transform business at scale.

We eliminate inefficiencies, automate with intent, and reallocate work to where it performs best. With 9,000 employees across Australia, the Philippines, the Dominican Republic, and the United States, we provide secure and scalable solutions in customer experience, back office, and digital operations.

Founded in 2006, Acquire offers flexible delivery models ranging from building Remote Teams to comprehensive outsourcing in both onshore and offshore locations. Our AI division accelerates

transformation with automation strategies that deliver guaranteed ROI. All solutions are backed by deep expertise and enterprise grade compliance.

At Acquire Intelligence, we are Safe, Flexible, and Innovative. We deliver transformation with intent, impact, and entrepreneurial energy.

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