Installation & Tooling Coordinator

Duties & Responsibilities

• Coordinate and schedule installation dates for U.S. machines in collaboration with customers, technology service teams, sales, and logistics.
• Ensure all required resources are available for each installation, including technicians, tools, and parts.
• Verify that the customer is prepared to receive the machine, including pre-installation requirements such as floor readiness, utilities, and access to the work area.
• Work closely with the technology scheduler to use service capacity efficiently during the installation process.
• Track assigned installations and monitor key factors such as capacity constraints, delays, missing parts, and installation efficiency.
• Maintain installation KPIs in SIS, including SYNCHRO installation times, and monitor deviations throughout the process.
• Communicate proactively and professionally with customers during installation to support a positive experience and strengthen customer satisfaction.
• Support technology managers in evaluating field service engineers’ technical and soft skills to help guide assignments and training needs.
• Report delays and quality issues to installation and service management in a timely manner.
• Partner with the installation manager and other installation coordinators to develop tools and processes that improve tracking, reporting, and installation coordination.
• Manage assigned installation toolboxes, including quality, quantity, and calibration.
• Travel up to 10% during training phases to learn the installation process and support effective execution.

Experience & Education

• Experience handling a high volume of customer calls is required.
• Basic technical understanding is required.
• Prior scheduling experience is preferred, but not required.
• Knowledge of TRUMPF products is helpful.
• Strong follow-up skills are essential.
• A minimum of three years of prior experience, or equivalent experience in customer service or a technical environment, is preferred.

Pay & Benefits

• Retirement: 401(k) with generous company match

• Health & Wellness: Comprehensive medical, dental, and vision benefits with employer HSA contributions and 100% employer-paid vision premiums for employees and eligible dependents.

• Education Assistance: Tuition reimbursement and student loan guidance to support your continued learning

• Family Support: Paid family and parental leave programs, plus comprehensive reproductive and family health resources

• Work-Life Balance: Paid time off available from day one, plus 11 paid company holidays

• Income Protection: Company-paid life insurance at two times base salary, along with short- and long-term disability coverage

• Additional Programs: Gym membership subsidy, employee referral bonuses, recognition awards, and a scholarship program for employees' children

Pay Range: $23.83 - $32.72

This role is part of a career level and pay ranges vary by level, offered amount would be associated with level in which you are hired for.

TRUMPF Inc. endeavors to make TRUMPF careers pages accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance in completing the applications process, please contact our HR department at 860.255.6000 or at HRgeneral@us.trumpf.com. This contact information is for accommodation requests only and can not be used to inquire about the status of application.

Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, protected veteran status or other characteristics protected by law.