Instructional Designer

Group/Division

The KLA Services team headquartered in Milpitas, CA is our service organization that consists of Service Sales and Marketing, Spares Supply Chain management, Field Operations, Engineering, Product Training, and Technical Support. The KLA Services organization partners with our field teams and customers in all business sectors to maintain the high performance and productivity of our products through a flexible portfolio of services. Our comprehensive services include: proactive management of tools to identify and improve performance; expertise in optics, image processing and motion control with worldwide service engineers, 24/7 technical support teams and knowledge management systems; and an extensive parts network to ensure worldwide availability of parts.

Job Description/Preferred Qualifications

The Instructional Designer develops structured, high-impact training using modern methodologies like ADDIE, SAM, and LxD. The role focuses on creating scalable learning solutions, building SEMATECH-aligned certification frameworks, and leveraging AI for personalized training.

Responsibilities

Building certification frameworks aligned with SEMATECH standards

Exploring AI-driven solutions for training personalization and scalability

Applying instructional design principles to classroom and online training

Developing storyboards, documents, eLearning modules, and other media for training delivery

Designing training for hardware service, maintenance, installation, repair, troubleshooting, part replacement, and upgrades

Interfacing with functional teams (e.g., R&D, support, manufacturing) to develop training content

Researching and converting technical information into training for both technical and non-technical audiences

Conducting independent review meetings with engineering and technical staff

Supporting testing and validation of training solutions, specifying revisions, and validating with SMEs

Submitting change requests for written procedures as needed

Following documentation best practices and templates; devising new standards where necessary

Managing projects end-to-end, including planning, monitoring, and change management

Maintaining action trackers and project documentation

Making independent decisions with minimal or no managerial support

Demonstrating independent judgment in developing methods, techniques, and evaluation criteria

Collaborating effectively with SMEs across functions and geographies

Driving alignment among stakeholders with conflicting requirements

Handling complex problems requiring higher-order critical thinking and evaluation of alternatives

Maintaining a high level of detail orientation while keeping the big picture in mind

Demonstrating high motivation, initiative, and commitment to continuous learning

Communicating clearly in written and spoken English with an international audience

Preparing training curricula and delivering technical training when needed

Working efficiently in a matrix environment with multiple direct and indirect managers

Collaborating with global teams and adapting to diverse cultural contexts

Preferred Qualifications:

Bachelor’s or Master’s degree in Engineering, Science, or Instructional Design

At least 7 years of experience in technical engineering fields (semiconductor industry preferred)

Strong technical developing skills with demonstrable examples

High-level English proficiency with strong written and verbal communication skills

Proven ability to manage complex projects, collaborate across global teams, and apply modern instructional design methodologies such as ADDIE, SAM, and LxD.

Minimum Qualifications

Master's Level Degree and related work experience of 3 years; Bachelor's Level Degree and related work experience of 5 years;OR equivalent work experience

Base Pay Range: $73,500.00 - $125,000.00 Annually

Primary Location: USA-AZ-Phoenix-KLA

KLA’s total rewards package for employees may also include participation in performance incentive programs and eligibility for additional benefits including but not limited to: medical, dental, vision, life, and other voluntary benefits, 401(K) including company matching, employee stock purchase program (ESPP), student debt assistance, tuition reimbursement program, development and career growth opportunities and programs, financial planning benefits, wellness benefits including an employee assistance program (EAP), paid time off and paid company holidays, and family care and bonding leave.

Interns are eligible for some of the benefits listed. Our pay ranges are determined by role, level, and location. The range displayed reflects the pay for this position in the primary location identified in this posting. Actual pay depends on several factors, including state minimum pay wage rates, location, job-related skills, experience, and relevant education level or training. We are committed to complying with all applicable federal and state minimum wage requirements where applicable. If applicable, your recruiter can share more about the specific pay range for your preferred location during the hiring process.

KLA is proud to be an Equal Opportunity Employer. We will ensure that qualified individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us at talent.acquisition@kla.comor at +1-408-352-2808 to request accommodation.

Be aware of potentially fraudulent job postings or suspicious recruiting activity by persons that are currently posing as KLA employees. KLA never asks for any financial compensation to be considered for an interview, to become an employee, or for equipment. Further, KLA does not work with any recruiters or third parties who charge such fees either directly or on behalf of KLA. Please ensure that you have searched KLA’s Careers websitefor legitimate job postings. KLA follows a recruiting process that involves multiple interviews in person or on video conferencing with our hiring managers. If you are concerned that a communication, an interview, an offer of employment, or that an employee is not legitimate, please send an email to talent.acquisition@kla.com to confirm the person you are communicating with is an employee. We take your privacy very seriously and confidentially handle your information.