Capco
Insurance Director– Insurance Operations Transformation
China - Hong Kong · Work style not stated
Apply on the employer’s site ↗See how well you match this job
You apply directly with the employer. ROLIVA does not submit applications from this page and is not the employer.
About the role
Description from the employer’s posting. Check the employer’s page for the current version.
- EmployerCapco
- LocationChina - Hong Kong
- Work styleWork style not stated
- Employer posted
Location: Hong Kong | Practice Area: Insurance | Type: Permanent
Lead transformation at the heart of insurance – shaping better operations, stronger customer outcomes, and sustainable business performance.
The Role
As an Insurance Managing Principal at Capco, you will play a senior leadership role in growing and delivering our Insurance practice in Hong Kong, with a particular focus on insurance operations transformation across claims and underwriting.
You will work closely with senior client stakeholders to shape and deliver complex transformation programmes that improve operational effectiveness, customer outcomes and business performance. Bringing deep insurance expertise and consulting experience, you will connect strategy with execution, helping clients rethink operating models, processes and capabilities across the insurance value chain.
Alongside client delivery, you will contribute to the continued growth of Capco’s Insurance business by developing trusted client relationships, identifying opportunities and supporting the development of our people and propositions.
Show full description
What You’ll Do
- Lead complex insurance operations transformation engagements, with particular focus on claims, underwriting and end-to-end operational improvement.
- Partner with senior insurance executives to define transformation strategies, target operating models, business cases and implementation roadmaps.
- Shape and deliver programmes that simplify processes, improve customer and employee experiences, strengthen controls and enhance operational performance.
- Build trusted senior client relationships, identify emerging business challenges and develop opportunities that contribute to the growth of Capco’s Insurance practice.
- Provide leadership across multidisciplinary teams, supporting colleagues through coaching, knowledge sharing and high-quality delivery.
What We’re Looking For
- Significant experience within insurance consulting, transformation or senior insurance operations roles, with strong knowledge of the Hong Kong and/or wider Asia-Pacific insurance market.
- Deep understanding of insurance operations and the end-to-end value chain, particularly claims and underwriting, including associated processes, controls and operating models.
- Strong experience shaping and delivering large-scale business and operational transformation programmes within insurers.
- Demonstrated ability to engage senior executives, translate complex business challenges into practical transformation strategies and influence decision-making.
- Commercial experience supporting business development, proposition development and the growth of senior client relationships within insurance.
Bonus Points For
- Experience across multiple insurance segments, including life, general insurance, health or reinsurance.
- Knowledge of claims modernisation, underwriting transformation, operational excellence and target operating model design.
- Experience delivering transformation across regional or multi-market insurance organisations in Asia-Pacific.
- Understanding of insurance platforms, digital capabilities, data-led operations and broader technology-enabled transformation.
- Experience developing insurance propositions, thought leadership or market-facing perspectives that support consulting growth.
Why Join Capco
- Deliver high-impact transformation solutions for leading financial institutions.
- Work in a collaborative, flat, and entrepreneurial consulting culture.
- Access continuous learning, training, and industry certifications.
- Be part of a team shaping the future of digital financial services.
- Help shape the future of transformation across financial services.
Inclusion at Capco
We’re committed to making our recruitment process accessible and straightforward for everyone. If you need any adjustments at any stage, just let us know – we’ll be happy to help. We value each person’s unique perspective and contribution. At Capco, we believe that being yourself is your greatest strength. Our #BeYourselfAtWork culture encourages individuality and collaboration – a mindset that shapes how we work with clients and each other every day.
Check your resume against this job Free, no sign-up. Nothing you paste is stored.
Staying safe while you apply
- Never pay to apply, interview or accept an offer. ROLIVA never asks you for payment to apply to a job.
- Apply only through the official “Apply on the employer’s site” button, on the employer’s own site, and check that a recruiter’s email uses that employer’s own domain rather than a free email address.
- Be cautious of an offer made with no real interview, or pressure to decide quickly or share financial details early.
Does something look wrong with this listing? Use “Report broken link” in the role details, or read ROLIVA’s full job-safety guidance ↗.
Preparing for this role with ROLIVA
- Check the fit.
Compare the requirements with the experience you have confirmed, including gaps.
- Prepare honestly.
Build interview stories and application drafts from your own evidence.
- Keep track.
Save the role and record your own application status and follow-ups.
At a glance
- Employer posted
- Added to ROLIVA
- Last checked