Integration Specialist

About You

You are passionate about working in cross-functional teams to coordinate and manage the process of onboarding companies. You have a desire to help customers get the most out of software and love to get creative on finding solutions. You have experience working with customers and enjoy getting to know their personal and business goals.

What you'll do and how you'll have an impact

• Become an expert on the PartnerStack platform and continuously learn features being released and suggest how to improve our product
• Be the primary point of contact for Integrations during the onboarding process.
• Create a solid technical foundation for our customers to achieve success with our platform.
• Lead Integration calls and set expectations required for all parties involved in the integration process.
• Execute the integration process based on the scope of work presented by an Onboarding Consultant.
• Train customers on various aspects of the Partnerstack platform.
• Conduct extensive discovery of a customer’s internal systems.
• Work cross-functionally with other teams across the PartnerStack business to help customers launch their program in the most effective way

What we're looking for

• Experience in customer experience, project coordination, implementations, or related roles
• Focused on finding new and effective ways to improve processes and provide value to clients
• Able to communicate effectively and succinctly, conveying value to customers with clarity
• Previous experience in the partnerships space
• Good understanding of internet technologies (APIs, HTTP, IPAAS)
• Thrives in a fast-paced environment, with the ability to self-start and learn on the job
• A solid understanding of SaaS businesses and a keen interest in keeping up with the industry
• A collaborative team player who can effectively manage stakeholder expectations
• Able to successfully prioritize competing tasks
• Strong attention to detail and problem-solving abilities

At AppDirect, we believe that innovation thrives in an environment that houses diversity of excellence, experience and thought. We respect each AppDirector as their own fingerprint; unique with no one alike. We foster an environment of inclusion without regard to race, religion, age, sexual orientation, or gender identity enabling AppDirectors to embrace their uniqueness to do their best work. As such, we strongly encourage applications from Indigenous peoples, racialized people, people with disabilities, people from gender and sexually diverse communities, and/or people with intersectional identities.

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